Scenic Cruising FAQs
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
Should I bring copies of my passport and visas?
Yes. As your passport will be kept on board the ship throughout the cruise portion for transit formality reasons, we recommend you bring a photocopy of your passport/visas with you to carry on you at all times when on shore.
Please note: passengers who have selected the Guided Excursion to Bratislava as a Scenic FreeChoice activity from Vienna are required to carry their passports with them on this sightseeing tour as Customs may wish to view passenger passports.
What visas do I require?
It is the sole responsibility of each passenger to have necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check especially carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger; however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also
carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage
allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements
directly with your most significant airline carrier.
Is porterageincluded?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken
through the screening point for people who are flying to and from Australia. Details of restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries,please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry
items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
Please note: For those passengers flying British Airways to Europe via London Heathrow Terminal 5, we suggest that to lessen the chance of your luggage being lost in transit, and connection time permitting, you check-in your luggage to London only. Collect your luggage in London and then re-check it to your final destination.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket/gloves/hat/scarf for cooler mornings and nights
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
• Women require a minimum of one skirt or dress
What is the appropriate dress for visiting holy places?
When visiting churches and monasteries, modest dress is required i.e. no shorts, miniskirts or sleeveless tops. Turkey and Morocco are Muslim countries
and you need to dress conservatively. To visit mosques, clean and modest dress is appreciated and often required. Thighs, shoulders and tops of upper arms should not be shown. Men also need to cover their bare legs and cannot enter mosques wearing shorts. Some holy places will supply scarves for tourists to borrow.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Face cloth / flannel
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
Can I take prescription medication into Europe?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day. If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can by drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
What vaccinations do I require?
Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination.
What sort of fitness level do I require to travel in Europe?
It is not possible for large coaches to be used for some city sightseeing therefore many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. Much of Europe is based on a myriad of old buildings and there are split-levels, steps and uneven surfaces everywhere. High-heeled shoes are not suitable for cobblestone streets and steep inclines in medieval towns and cities. It is essential to have comfortable, rubber-soled walking shoes. Due to the amount of walking on your cruise shore excursions, which typically run for up to 3 hours, a reasonable level of fitness is required.
Can I travel in a wheelchair?
Due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. Many areas are pedestrian only. Marksburg Castle has a number of stairs which may impact guests with limited mobility access to all touring areas, but this will not impede participation of the medieval banquet.
There are also areas of the ship that cannot be accessed by wheelchair and passengers will need to be able to get on and off the ship out of the wheelchair, due to space. For more information please contact us.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
Are there medical personnel available on the ship?
Doctors are not available on board the ship, however we can stop anywhere along the way for medical emergencies.
On Your Tour
What monetary currency is in use across Europe?
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Slovenia, Portugal, Slovakia and Spain all use the Euro as their currency. One Euro is divided into 100 cents. Euro coins differ according to country, but bank notes are of uniform EU design.
Hungary’s currency is the forint, which is divided into 100 fillér (please note that fillér coins are no longer in circulation).
The Czech Republic’s currency is the koruna (Kc) or crown divided into 100 haler.
Morocco’s currency is called the dirham. It is a currency that has a couple of legal restrictions attached to it. You cannot take it abroad and cannot leave Morocco with it. Therefore you will not be able to obtain dirham before you leave on your trip. The best way to obtain Moroccan dirhams is through ATM’s. If you do not have a bank or credit card, the two most popular foreign currencies in Morocco are the US dollar and the Euro.
Please note: On your way home from Morocco, you cannot use your remaining dirhams to shop in the tax-free zone. The tax-free shops in Moroccan airports only accept Euros, US dollars and credit cards.
How much foreign money should I bring with me?Before you leave on your trip, it is a good idea to obtain a small amount of cash in the currency of the country you arrive in. If it is not possible to obtain the currency you require, then it can be purchased at the airport on arrival. Many locations will accept travellers cheques or credit cards. For incidentals and small vendors we recommend getting some local currency.
Are all credit cards accepted on all legs of the tour?
EuroCard, MasterCard, Visa and American Express cards are accepted in all countries in major shops, restaurants and hotels as well as to settle your shipboard account. Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour. We recommend that you have a pin number for your credit cards, as many businesses now only accept payment with a pin. Also ask your credit card company for the emergency number (suitable for international access) to report loss. Some shops and restaurants require a minimum purchase amount when using them. Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted.
Is it easy to exchange cash?
You can exchange cash or travellers cheques at hotels, banks and exchange bureaus as well as small amounts of currency on board your ship for most local currencies, for a fee.
Are ATMs readily available?
Yes, using a debit or credit card is becoming a popular method of obtaining money whilst travelling. In most cases, you pay only your usual bank fee rather than a commission, although this may vary depending on your bank’s policy. Generally, you will get the best available exchange rate as well. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number. We suggest however that you don’t rely on ATM’s for all your spending money, as machines may be unreliable. The best idea is to take a mix of cards and travellers cheques so that you are always covered.
Can I take travellers cheques or pre-paid travel money cards?
Yes and they can be easily obtained from your bank. You will find it an advantage to have your travellers cheques in a currency that is easily exchanged such as US dollars or Pounds Sterling and pre-paid travel money cards can be loaded with the currencies of the destinations you are travelling to. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as an international emergency contact phone number in case of loss or theft. It is worth carrying some cheques in small denominations as it may be difficult to cash larger cheques in hotels and shops. Travellers cheques can be changed at your hotel or a local bank. Many banks charge a set rate, so it could be worth your while cashing more money, less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops.
Please note: Scenic cruise ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
Does Scenic Tours cover tips?
Yes, Scenic Tours has pre-paid certain tips and gratuities for you, including all drivers, local guides, porters (1 piece of luggage only), and meals included in your tour.
Please note: Tipping is NOT included for meals, drinks, taxis and transfers that are not included as part of the tour (including Asian stopovers). As a guide for taxis, tip 10-15% of the fare on the meter. We recommend you pre-negotiate taxi fares to avoid unpleasant surprises at the end of the journey. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all.
Is there any tipping protocol to follow in any of the countries visited?
Morocco: In Morocco, hotels and restaurants usually include a service charge of 15%, but it is customary to include an additional 5 dirham per person for the waiter. Waiters in proper restaurants are always tipped up to 10% of the bill. At informal cafes, the tip is normally two or three dirham per person. Tip porters 5 dirham per piece of luggage.
Spain and Portugal: In Spain and Portugal, as a guide for taxis, tip 10-15% of the fare on the meter. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all. For others such as porters, tip in proportion to the level of services rendered. You should tip doormen and concierges between €2-3.
What hours are most shops open?
In Europe, stores may close earlier than back home and are usually not open on Sundays (nor Saturday afternoons in some places).
Are there any taxes on shopping?
Many countries have a national sales tax (called VAT) that is levied on most goods and services. In some cases and with the proper documentation from the point-of-purchase, it is possible to have a portion of this tax refunded to you on items taken out of a country in unused condition. Depending upon flight schedules and timing, it may be possible to receive a refund by applying at the airport kiosk before departure.
What are the customs allowances on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free:
• Alcohol – 2.25 litres
• Cigarettes and Tobacco – 250 grams or 50 cigars
Other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
What do I need to be aware of relating to foreign customs?
All countries you will visit have laws against the purchase and export of certain items, including antiquities, national cultural property and certain animal products, especially endangered species (ivory, rhino horn, tortoise shell, coral, feathers, etc.). Additionally, Australia has laws prohibiting the import of certain items, which include many of the same things. You face having your purchase confiscated and/or heavy fines for exporting or importing prohibited items. On departure from Europe and on return to Australia, your luggage is subject to search.
How do I make telephone calls back to Australia?
Phoning home from hotels is expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. It is always cheaper for you to use public telephones. If you decide to make a direct call to Australia – always remember to dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. Local phone cards are available at tobacco stores, kiosks and post offices.
Are internet cafés readily available?
Yes, internet cafés are throughout Europe and are a much more cost-effective way of communicating with friends and family than by telephone.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.
What type of food can I expect?
Be mindful that meals on tour will often reflect the local cuisine and delicacies, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.
What else should I be aware of?
Europeans generally dine slightly later than might be your custom and they tend to be less sensitive to issues regarding smoking.
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home.
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
\What side of the road do cars drive?
Be aware that motorists drive on the right on the continent of Europe, so take care when crossing roads. Please also pay particular attention to bicycle lanes, which are often on the sidewalk. In The Netherlands a red pavement usually designates them. Exercise utmost care when crossing them as trams also often cross or share bicycle and pedestrian paths.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
What else should I be aware of?
Air-conditioning is not yet as popular in Europe as back home and you may not find it everywhere. In some places due to environmental concerns it is strictly regulated.
European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May/June, you may find services in general slightly reduced.
Are there any unforseen costs I should be aware of?
Sometimes there is a small charge for public toilets, food and drinks usually cost more and the service may be a little more leisurely than you might expect.
Are there any restrictions on photography?
It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details. Not everyone might appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph, especially in holy places.
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
Should I bring copies of my passport and visas?
Yes. As your passport will be kept on board the ship throughout the cruise portion for transit formality reasons, we recommend you bring a photocopy of your passport/visas with you to carry on you at all times when on shore.
Please note: passengers who have selected the Guided Excursion to Bratislava as a Scenic FreeChoice activity from Vienna are required to carry their passports with them on this sightseeing tour as Customs may wish to view passenger passports.
What visas do I require?
It is the sole responsibility of each passenger to have necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check especially carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger; however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel ins
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
Please note: For those passengers flying British Airways to Europe via London Heathrow Terminal 5, we suggest that to lessen the chance of your luggage being lost in transit, and connection time permitting, you check-in your luggage to London only. Collect your luggage in London and then re-check it to your final destination.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket/gloves/hat/scarf for cooler mornings and nights
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
• Women require a minimum of one skirt or dress
What is the appropriate dress for visiting holy places?
When visiting churches and monasteries, modest dress is required i.e. no shorts, miniskirts or sleeveless tops. Turkey and Morocco are Muslim countries and you need to dress conservatively. To visit mosques, clean and modest dress is appreciated and often required. Thighs, shoulders and tops of upper arms should not be shown. Men also need to cover their bare legs and cannot enter mosques wearing shorts. Some holy places will supply scarves for tourists to borrow.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Face cloth / flannel
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
Can I take prescription medication into Europe?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day. If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can by drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
What vaccinations do I require?
Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination.
What sort of fitness level do I require to travel in Europe?
It is not possible for large coaches to be used for some city sightseeing therefore many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. Much of Europe is based on a myriad of old buildings and there are split-levels, steps and uneven surfaces everywhere. High-heeled shoes are not suitable for cobblestone streets and steep inclines in medieval towns and cities. It is essential to have comfortable, rubber-soled walking shoes. Due to the amount of walking on your cruise shore excursions, which typically run for up to 3 hours, a reasonable level of fitness is required.
Can I travel in a wheelchair?
Due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. Many areas are pedestrian only. Marksburg Castle has a number of stairs which may impact guests with limited mobility access to all touring areas, but this will not impede participation of the medieval banquet.
There are also areas of the ship that cannot be accessed by wheelchair and passengers will need to be able to get on and off the ship out of the wheelchair, due to space. For more information please contact us.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
Are there medical personnel available on the ship?
Doctors are not available on board the ship, however we can stop anywhere along the way for medical emergencies.
On Your Tour
Who will be escorting the tour?
Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. For all land tours and cruises that have city extensions in Paris, London or Prague, you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you. Please note that that your city extension or land Tour Director will not join you on the cruise.
What is the quality like in European hotels?
Europe’s tourist industry is centuries old and its hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller. Most European hotel rooms do not have tea/coffee or ironing facilities in the room.
Please note: Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms. Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration. In some cases, clients may be accommodated in twin share rooms.
What time can I check-in to my hotel?
If your flight arrives before noon (usually 14.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
Are there likely to be changes to my itinerary?
On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.
Are laundry facilities available?
Laundry can be arranged direct with the hotel although it can be costly. Some hotels will provide an iron for you upon request.
Where will I be seated on board the coach?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on our coaches. It works on a scatter system where you are rotated around the coach by numbers, which allows you to get to know other members of the group.
Is there any specific cruise information I need to be aware of?
Cabin Allocations: Please be aware that cabin allocations as per your Booking Summary are subject to change. Once on board your Cruise Director will be available should you have any queries.
Docking at European Ports: When docking at some European ports there may be several other cruise ships docking at the same place. During port stops, ships may dock side-by-side, obstructing views and requiring you to pass through other ships to embark and disembark. To embark and disembark in these circumstances, a walkway is established between neighbouring ships, and passengers simply walk through to the shore.
Changes in Programs: Scenic Tours reserves the right to change vessels at any time for any reason including water level problems, excessive winds or ‘force majeure’ event. In the event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motor coach. If this occurs, the ship detailed in your documents may change. For further details please refer to our full Terms and Conditions.
Cruise Director: Whether you’re looking for theatre tickets, a local landmark or a service to the nearest golf course, our Cruise Director or the team at Reception look forward to taking care of you and also offer helpful suggestions.
On board Language: The official language on board is English. All staff, crew and local guides speak fluent English. All announcements and lectures will be presented in English.
Currency/Exchange of Money: We offer an on board currency exchange service. Contact Reception for more information when on board.
On board Account: All purchases are charged to your on-board account. The final bill can be settled in cash or by credit card at the end of the cruise. The currency on board the ship is the Euro.
Pre-Paid Money Cards: Please note Scenic Cruise Ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
Tipping: All gratuities and tipping on land tours and river cruises whilst with Scenic Tours are included. However, if you wish to show your gratitude for exceptional service you are welcome to do so in the box provided at Reception at the end of the cruise.
Passports: It is a requirement of the European Authorities that passports be available for inspection at any time. Therefore we will keep your passport secure in our safe at Reception.
Reception: The reception desk is staffed 24 hours a day.
Butler Service: A personal butler is available at all times for guests in our Royal, Junior Suites and all cabins located on the Danube Deck. Your service
includes: packing and unpacking, complimentary ironing for two items per person per day, shoeshine, arranging cocktail drinks with friends, reservations for any additional requests such as theatre tickets, limousines, shore arrangements, salon appointments and more. Our cabin attendants are happy to deliver drinks to guests staying in other cabins at any time. The mini bar will be restocked daily. Please advise us if you require any additional drinks in your cabin. Housekeeping staff are available to serve you at any time.
Tea/Coffee: The making of tea and coffee in cabins is prohibited by law for safety reasons.
Dining: It is our pleasure to provide a maitre d' seating service for your convenience and comfort at the Crystal Dining Room for all meals. We operate an open seating service. Having a free choice of seating allows you to join friends for dinner as you wish. Breakfast and lunch are a full buffet service offering a wonderful selection of hot and cold dishes. Dinner will be à la carte and will be served personally. Beer and wine is included during the lunch and dinner service.
Portobello's Italian Restaurant: Scenic Cruises are pleased to offer a second dining experience on board our ‘Scenic Space-Ships’. Every guest has the opportunity of dining in this intimate environment at least once per 14 night cruise.
Dietary Requests: If you have special dietary requests, please advise your travel agent or Scenic Tours at least 2 weeks prior to departure, and also advise the your Cruise Director. Please note that facilities to accommodate special dietary requests on board are limited and, while the chefs will try to accommodate requests, no guarantees can be made.
Refreshments: All Scenic Cruises provide an additional specialised tea and coffee service for your enjoyment at no additional charge. This self-service, state-of-the-art facility is located in the lounge and available at your convenience.
Air Conditioning and Heating: All cabins have individually controlled air conditioning, allowing you to regulate the temperature to your own needs.
Electricity: On board electricity is 220 volt.
Bicycles: We provide bicycles on board for your convenience and we encourage you to take the opportunity to make use of the many scenic rides along the waterways and local villages. A safety helmet and bike lock is provided. Please contact reception for bookings.
Who will be escorting the tour?
Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. For all land tours and cruises that have city extensions in Paris, London or Prague, you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you. Please note that that your city extension or land Tour Director will not join you on the cruise.
What is the quality like in European hotels?
Europe’s tourist industry is centuries old and its hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller. Most European hotel rooms do not have tea/coffee or ironing facilities in the room.
Please note: Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms. Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration. In some cases, clients may be accommodated in twin share rooms.
What time can I check-in to my hotel?
If your flight arrives before noon (usually 14.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
Are there likely to be changes to my itinerary?
On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.
Are laundry facilities available?
Laundry can be arranged direct with the hotel although it can be costly. Some hotels will provide an iron for you upon request.
Where will I be seated on board the coach?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on our coaches. It works on a scatter system where you are rotated around the coach by numbers, which allows you to get to know other members of the group.
Is there any specific cruise information I need to be aware of?
Cabin Allocations: Please be aware that cabin allocations as per your Booking Summary are subject to change. Once on board your Cruise Director will be available should you have any queries.
Docking at European Ports: When docking at some European ports there may be several other cruise ships docking at the same place. During port stops, ships may dock side-by-side, obstructing views and requiring you to pass through other ships to embark and disembark. To embark and disembark in these circumstances, a walkway is established between neighbouring ships, and passengers simply walk through to the shore.
Changes in Programs: Scenic Tours reserves the right to change vessels at any time for any reason including water level problems, excessive winds or ‘force majeure’ event. In the event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motor coach. If this occurs, the ship detailed in your documents may change. For further details please refer to our full Terms and Conditions.
Cruise Director: Whether you’re looking for theatre tickets, a local landmark or a service to the nearest golf course, our Cruise Director or the team at Reception look forward to taking care of you and also offer helpful suggestions.
Safe: There is a safe in every passenger cabin. Please contact reception or housekeeping staff for assistance. Please remember to remove all items from the safe before disembarking the vessel at the end of your cruise.
Telephone: With your cabin telephone you may call cabin to cabin and also outside the ship.
Television: For your enjoyment we feature state-of-the-art satellite televisions. For technical reasons reception may be interrupted during particular parts of the journey or while we pass through locks.
Internet: The internet on the ships is intermittent. Connectivity is variable and is impacted by bridges, locks and mountains etc. The internet is not broadband speed and cannot be used to download large amounts of data (e.g. videos, music etc).
DVD'S: There are a limited number of DVD’s available and there is a charge for any in room DVD or internet connection.
Dress Code: There is no special dress code on board. A casual atmosphere prevails during the day either on excursion or on board the ship. For the evening meal there is no requirement for formal jackets or ties and casual evening attire is welcomed. However as the welcome and farewell evenings are more formal occasions you may wish to dress accordingly. There also will also be entertainment nights that you may wish to dress up for. Please note shorts are not appropriate for the evening meal.
Bathrobes: You will be provided with a Scenic Cruises bathrobe in your cabin for the duration of the cruise. Should you wish to purchase one, you may order from the gift shop.
Laundry Service: We provide an on board service for all laundry for a fee. You will find the order form in your wardrobe and housekeeping will collect this from your cabin.
Travel Irons: The use of travel irons in cabins is prohibited by law for safety reasons. There is a pressing service available on board at a charge.
Hairdryers: There is a hairdryer in every passenger cabin.
Public Bathrooms: In some locations you will be charged a small fee when using a public bathroom. We recommend you carry a small amount of local currency with you at all times.
Smoking: Smoking is not permitted inside any of the motor coaches or on board the Scenic River Cruise Ships. Inclusive of the public areas, smoking is not permitted in the cabins or on the private balconies. A small designated area on the Sun Deck is available for those who require this facility. Smoking is also permitted on the observation deck, except during operating hours of Portobello’s Restaurant.
Entertainment: Every evening in the lounge, a musician will perform for your enjoyment. We will also welcome special guest performers on board to entertain you.
Library: You may borrow books from the ship's library, free of charge. Please return any books that you have borrowed before the end of the cruise.
Hairdresser: Our hairdresser is available in the salon located on the Moselle deck. You can make an appointment for a selection of hair services with Reception.
Massage: The massage facilities are located in our wellness room on the Moselle Deck. You can make an appointment with Reception.
Gift Shop: Daily essentials from toothpaste to shaving items may be purchased from our on board shop located in the Atrium. Logo items are also available in the shop.
Questionnaire: We kindly ask you to fill in the questionnaire given to you at the end of the cruise. We are looking forward to all comments in order to constantly improve our service.
There is a safe in every passenger cabin. Please contact reception or housekeeping staff for assistance. Please remember to remove all items from the safe before disembarking the vessel at the end of your cruise.
How much foreign money should I bring with me?
Before you leave on your trip, it is a good idea to obtain a small amount of cash in the currency of the country you arrive in. If it is not possible to obtain the currency you require, then it can be purchased at the airport on arrival. Many locations will accept travellers cheques or credit cards. For incidentals and small vendors we recommend getting some local currency.
Are all credit cards accepted on all legs of the tour?
EuroCard, MasterCard, Visa and American Express cards are accepted in all countries in major shops, restaurants and hotels as well as to settle your shipboard account. Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour. We recommend that you have a pin number for your credit cards, as many businesses now only accept payment with a pin. Also ask your credit card company for the emergency number (suitable for international access) to report loss. Some shops and restaurants require a minimum purchase amount when using them. Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted.
Is it easy to exchange cash?
You can exchange cash or travellers cheques at hotels, banks and exchange bureaus as well as small amounts of currency on board your ship for most local currencies, for a fee.
Are ATMs readily available?
Yes, using a debit or credit card is becoming a popular method of obtaining money whilst travelling. In most cases, you pay only your usual bank fee rather than a commission, although this may vary depending on your bank’s policy. Generally, you will get the best available exchange rate as well. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number. We suggest however that you don’t rely on ATM’s for all your spending money, as machines may be unreliable. The best idea is to take a mix of cards and travellers cheques so that you are always covered.
Can I take travellers cheques or pre-paid travel money cards?
Yes and they can be easily obtained from your bank. You will find it an advantage to have your travellers cheques in a currency that is easily exchanged such as US dollars or Pounds Sterling and pre-paid travel money cards can be loaded with the currencies of the destinations you are travelling to. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as an international emergency contact phone number in case of loss or theft. It is worth carrying some cheques in small denominations as it may be difficult to cash larger cheques in hotels and shops. Travellers cheques can be changed at your hotel or a local bank. Many banks charge a set rate, so it could be worth your while cashing more money, less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops.
Please note: Scenic cruise ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
Does Scenic Tours cover tips?
Yes, Scenic Tours has pre-paid certain tips and gratuities for you, including all drivers, local guides, porters (1 piece of luggage only), and meals included in your tour.
Please note: Tipping is NOT included for meals, drinks, taxis and transfers that are not included as part of the tour (including Asian stopovers). As a guide for taxis, tip 10-15% of the fare on the meter. We recommend you pre-negotiate taxi fares to avoid unpleasant surprises at the end of the journey. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all.
What hours are most shops open?
In Europe, stores may close earlier than back home and are usually not open on Sundays (nor Saturday afternoons in some places).
Are there any taxes on shopping?
Many countries have a national sales tax (called VAT) that is levied on most goods and services. In some cases and with the proper documentation from the point-of-purchase, it is possible to have a portion of this tax refunded to you on items taken out of a country in unused condition. Depending upon flight schedules and timing, it may be possible to receive a refund by applying at the airport kiosk before departure.
What are the customs allowances on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free:
• Alcohol – 2.25 litres
• Cigarettes and Tobacco – 250 grams or 50 cigars
Other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
What do I need to be aware of relating to foreign customs?
All countries you will visit have laws against the purchase and export of certain items, including antiquities, national cultural property and certain animal products, especially endangered species (ivory, rhino horn, tortoise shell, coral, feathers, etc.). Additionally, Australia has laws prohibiting the import of certain items, which include many of the same things. You face having your purchase confiscated and/or heavy fines for exporting or importing prohibited items. On departure from Europe and on return to Australia, your luggage is subject to search.
How do I make telephone calls back to Australia?
Phoning home from hotels is expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. It is always cheaper for you to use public telephones. If you decide to make a direct call to Australia – always remember to dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. Local phone cards are available at tobacco stores, kiosks and post offices.
Are internet cafés readily available?
Yes, internet cafés are throughout Europe and are a much more cost-effective way of communicating with friends and family than by telephone
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.
What type of food can I expect?
Be mindful that meals on tour will often reflect the local cuisine and delicacies, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.
What else should I be aware of?
Europeans generally dine slightly later than might be your custom and they tend to be less sensitive to issues regarding smoking.
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home.
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What side of the road do cars drive?
Be aware that motorists drive on the right on the continent of Europe, so take care when crossing roads. Please also pay particular attention to bicycle lanes, which are often on the sidewalk. In The Netherlands a red pavement usually designates them. Exercise utmost care when crossing them as trams also often cross or share bicycle and pedestrian paths.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
What else should I be aware of?
Air-conditioning is not yet as popular in Europe as back home and you may not find it everywhere. In some places due to environmental concerns it is strictly regulated.
European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May/June, you may find services in general slightly reduced.
Are there any unforseen costs I should be aware of?
Sometimes there is a small charge for public toilets, food and drinks usually cost more and the service may be a little more leisurely than you might expect.
Are there any restrictions on photography?
It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details. Not everyone might appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph, especially in holy places.
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
Should I bring copies of my passport and visas?
Yes. As your passport will be kept on board the ship throughout the cruise portion for transit formality reasons, we recommend you bring a photocopy of your passport/visas with you to carry on you at all times when on shore.
What visas do I require?
It is the sole responsibility of each passenger to have the necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check especially carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger; however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of these restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
Please note: For those passengers flying British Airways to Europe via London Heathrow Terminal 5, we suggest that to lessen the chance of your luggage being lost in transit, and connection time permitting, you check-in your luggage to London only. Collect your luggage in London and then re-check it to your final destination.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket/gloves/hat/scarf for cooler mornings and nights
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
• Women require a minimum of one skirt or dress
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Face cloth / flannel
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
Can I take prescription medication into Europe?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day. If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can by drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
What vaccinations do I require?
Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination.
What sort of fitness level do I require to travel in Europe?
It is not possible for large coaches to be used for some city sightseeing therefore many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. Much of Europe is based on a myriad of old buildings and there are split-levels, steps and uneven surfaces everywhere. High-heeled shoes are not suitable for cobblestone streets and steep inclines in medieval towns and cities. It is essential to have comfortable, rubber-soled walking shoes. Due to the amount of walking on your cruise shore excursions, which typically run for up to 3 hours, a reasonable level of fitness is required.
Can I travel in a wheelchair?
Guests who require a wheelchair will need to be able to get on and off the ships and coaches themselves, due to space restrictions on board.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
On Your Tour
Who will be escorting the tour?
Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you. Please note that that your city extension or land Tour Director will not join you on the cruise.
What is the quality like in European hotels?
Europe’s tourist industry is centuries old and its hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller. Most European hotel rooms do not have tea/coffee or ironing facilities in the room.
Please note: Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms. Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration. In some cases, clients may be accommodated in twin share rooms.
What time can I check-in to my hotel?
If your flight arrives before noon (usually 14.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
Are there likely to be changes to my itinerary?
On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.
Are laundry facilities available?
Laundry can be arranged direct with the hotel although it can be costly. Some hotels will provide an iron for you upon request.
Where will I be seated on board the coach?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on our coaches. It works on a scatter system where you are rotated around the coach by numbers, which allows you to get to know other members of the group.
Is there anything specific I should be aware of on the cruise ship through Russia and travelling in the Ukraine?
Docking at European Ports: Please be aware that when docking at some European ports there may be several other cruise ships docking at the same place. It is common practice on many rivers in Europe for cruise ships to dock side by side in popular towns. To disembark in these circumstances, a walkway is established between neighbouring ships, and passengers simply walk through to the shore.
On board Language: The on board language is English. Your Cruise Manager and all key staff and tour guides speak English and all shipboard announcements and lectures are in English. More junior shipboard crewmembers will speak and understand English, but may not be completely fluent.
Tap Water: We recommend you avoid drinking the ship's tap water, one 1.5 L bottle of water per cabin is provided complimentary daily. For all port stops, it is best to drink bottled water.
Not Included Items: Specialty coffee/teas, soft drinks, alcoholic and other beverages, laundry, phone calls and other items of a personal nature are not included in your cruise cost.
Cuisine & Dining Room Service: You’ll enjoy fine cuisine and excellent views in your ship’s dining room, featuring a warm decor, large windows, and white-linen and china table settings. Our professional chefs will create unique menus for you that feature regional specialties.Guests will enjoy complimentary wine, beer or soft drink with both lunch and dinner whilst dining on board the ship. Passengers may also bring a bottle of their own favourite wine to dinner to enjoy at their table. Should you care to avail yourself of this service, there will be a corkage fee of approximately $5.00 per bottle, charged to your passenger account. Please note that if you bring your own alcohol aboard, it can only be consumed in the dining room as described above, or in your cabin. Consumption of alcohol purchased outside the ship is not permitted in the lounge or public areas.
Please note complimentary beverages are not available during any land excursion or if there is an alteration to your cruising itinerary taht involves third party operators including hotels and restaurants.
Open-table, single seating for all meals: Each meal is open seating and reservations of any kind are not accepted. Dinner has only one designated time for its open seating, announced each day aboard ship.
Dining times: Dining times for all meals may vary depending on the day’s sightseeing and sailing schedule, but in general, meal times are as follows:
Breakfast: 07.00-09.00, Lunch: 12.00-13.30, Dinner: 19.00-21.00.
Dress code: The dining-room dress code is casual, though most travellers dress nicely for the Captain’s Welcome Reception and Farewell Dinner.
Medical Services: Our fleet adheres to stringent European safety standards. In addition to an emergency call button in all cabins, the ship also features fully staffed reception desks, 24 hours a day. A physician is on board to provide professional first aid and medical advice in case you need these services.
Electricity: The electric current in Russia is 220V with European-style outlets. Aboard the ship, the cabins are equipped with both 110V and 220V, European-style outlets. If you bring any small appliances, you might need a standard European plug adapter (and a transformer in the 220V plugs) in order to operate them in your cabin. Since transformers tend to burn out, we suggest you take only dual voltage appliances that work on both 110 and 220/240 voltage. Transformer/adapter kits can usually be found at your local hardware store. Another option is to use battery-charged appliances—then you don’t need a plug adapter or transformer, just an ample supply of batteries.
Hairdryers: Hairdryers are in each cabin.
On board Shop: On board your ship you will find a small souvenir shop which sells only certified authentic local products. (Please note that the shop does not sell personal items such as toothbrushes or other toiletries.)
Laundry: Laundry service is available for a fee. Please note that neither self-service laundry facilities nor dry cleaning services are available.
Televisions: Staterooms have televisions featuring channels with some U.S. or English programming.
Newspapers: English language newspapers are extremely limited in the rural areas of Russia through which you travel. You are likely to find them only in St. Petersburg and Moscow.
Elevator/Chairlift: The ship has one elevator, however, the elevator only provides access from the main deck to the boat deck. It does not go to the Sun deck. The ship is not equipped with wheelchair access.
Embarkation/Disembarkation: On the day you board your ship, your cabin will be available at around 14.00. On the day of disembarkation, your cabin will no longer be available after breakfast. You may sit in the ship’s lounge or on the Sun Deck until disembarkation.
Hair Salon: There is a hair salon/hairdresser available. Appointments can be made through the ship's reception desk.
Lounge/Bar: There are two bars on board, open from 10.00-Midnight. The bars offer soft drinks, beer, wine, and liquors for sale. Prices are in Russian rubles and payment is accepted only in Russian rubles. U.S. dollars and Euros are not accepted. Bills can be charged to the room account.
Recreational Facilities: These include a sun deck with lounge, library, and lounge with bar and dance floor.
Please Note: Schedules and activities are subject to change depending upon river water levels, port accessibility and weather conditions. We appreciate your understanding if changes to the listed itinerary need to be made. Costs for optional tours are approximate; actual costs will be quoted on board. Due to mechanical problems with the fountains at Peterhof Palace and the scheduled times of our tours, the fountains may not be working during your visit.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.
What type of food can I expect?
Be mindful that meals on tour will often reflect the local cuisine and delicacies, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.
What else should I be aware of?
Europeans generally dine slightly later than might be your custom and they tend to be less sensitive to issues regarding smoking.
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home.
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What side of the road do cars drive?
Be aware that motorists drive on the right on the continent of Europe, so take care when crossing roads. Please also pay particular attention to bicycle lanes, which are often on the sidewalk. In The Netherlands a red pavement usually designates them. Exercise utmost care when crossing them as trams also often cross or share bicycle and pedestrian paths.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
What else should I be aware of?
Air-conditioning is not yet as popular in Europe as back home and you may not find it everywhere. In some places due to environmental concerns it is strictly regulated.
European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May/June, you may find services in general slightly reduced.
Are there any unforseen costs I should be aware of?
Sometimes there is a small charge for public toilets, food and drinks usually cost more and the service may be a little more leisurely than you might expect.
Are there any restrictions on photography?
It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details. Not everyone might appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph, especially in holy places.
Scenic Touring FAQs
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
Should I bring copies of my passport and visas?
Yes. As your passport will be kept on board the ship throughout the cruise portion for transit formality reasons, we recommend you bring a photocopy of your passport/visas with you to carry on you at all times when on shore.
Please note: passengers who have selected the Guided Excursion to Bratislava as a Scenic FreeChoice activity from Vienna are required to carry their passports with them on this sightseeing tour as Customs may wish to view passenger passports.
What visas do I require?
It is the sole responsibility of each passenger to have necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Please note: If your nationality (passport) differs from the country in which you reside, please take time to check especially carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger; however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
Please note: For those passengers flying British Airways to Europe via London Heathrow Terminal 5, we suggest that to lessen the chance of your luggage being lost in transit, and connection time permitting, you check-in your luggage to London only. Collect your luggage in London and then re-check it to your final destination.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket/gloves/hat/scarf for cooler mornings and nights
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
• Women require a minimum of one skirt or dress
What is the appropriate dress for visiting holy places?
When visiting churches and monasteries, modest dress is required i.e. no shorts, miniskirts or sleeveless tops. Turkey and Morocco are Muslim countries and you need to dress conservatively. To visit mosques, clean and modest dress is appreciated and often required. Thighs, shoulders and tops of upper arms should not be shown. Men also need to cover their bare legs and cannot enter mosques with shorts. Some holy places will supply scarves for tourists to borrow.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Face cloth / flannel
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly advisable.
Can I take prescription medication into Europe?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day. If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can be drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
What vaccinations do I require?
Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination.
What sort of fitness level do I require to travel in Europe?
It is not possible for large coaches to be used for some city sightseeing therefore many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. Much of Europe is based on a myriad of old buildings and there are split-levels, steps and uneven surfaces everywhere. High-heeled shoes are not suitable for cobblestone streets and steep inclines in medieval towns and cities. It is essential to have comfortable, rubber-soled walking shoes. Due to the amount of walking on your cruise shore excursions, which typically run for up to 3 hours, a reasonable level of fitness is required.
Can I travel in a wheelchair?
Due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. Many areas are pedestrian only. Marksburg Castle has a number of stairs which may impact guests with limited mobility access to all touring areas, but this will not impede participation of the medieval banquet.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
On Your Tour
Who will be escorting the tour?
Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. For all land tours and cruises that have city extensions in Paris, London or Prague, you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you. Please note that that your city extension or land Tour Director will not join you on the cruise.
What is the quality like in European hotels?
Europe’s tourist industry is centuries old and its hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller. Most European hotel rooms do not have tea/coffee or ironing facilities in the room.
Please note: Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms. Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration. In some cases, clients may be accommodated in twin share rooms.
What time can I check-in to my hotel?
If your flight arrives before noon (usually 14.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
Are there likely to be changes to my itinerary?
On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.
Are laundry facilities available?
Laundry can be arranged direct with the hotel although it can be costly. Some hotels will provide an iron for you upon request.
Where will I be seated on board the coach?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on our coaches. It works on a scatter system where you are rotated around the coach by numbers, which allows you to get to know other members of the group.
What monetary currency is in use across Europe?
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Slovenia, Portugal, Slovakia and Spain all use the Euro as their currency. One Euro is divided into 100 cents. Euro coins differ according to country, but bank notes are of uniform EU design.
Hungary
Hungary’s currency is the forint, which is divided into 100 fillér (please note that fillér coins are no longer in circulation).
Czech Republic
The Czech Republic’s currency is the koruna (Kc) or crown divided into 100 haler.
Morocco
Morocco’s currency is called the dirham. It is a currency that has a couple of legal restrictions attached to it. You cannot take it abroad and cannot leave Morocco with it. Therefore you will not be able to obtain dirham before you leave on your trip. The best way to obtain Moroccan dirhams is through ATM’s. If you do not have a bank or credit card, the two most popular foreign currencies in Morocco are the US dollar and the Euro.
Please note: On your way home from Morocco, you cannot use your remaining dirhams to shop in the tax-free zone. The tax-free shops in Moroccan airports only accept Euros, US dollars and credit cards.
How much foreign money should I bring with me?
Before you leave on your trip, it is a good idea to obtain a small amount of cash in the currency of the country you arrive in. If it is not possible to obtain the currency you require, then it can be purchased at the airport on arrival. Many locations will accept travellers cheques or credit cards. For incidentals and small vendors we recommend getting some local currency.
Are all credit cards accepted on all legs of the tour?
EuroCard, MasterCard, Visa and American Express cards are accepted in all countries in major shops, restaurants and hotels as well as to settle your shipboard account. Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour. We recommend that you have a pin number for your credit cards, as many businesses now only accept payment with a pin. Also ask your credit card company for the emergency number (suitable for international access) to report loss. Some shops and restaurants require a minimum purchase amount when using them. Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted.
Is it easy to exchange cash?
You can exchange cash or travellers cheques at hotels, banks and exchange bureaus as well as small amounts of currency on board your ship for most local currencies, for a fee.
Are ATMs readily available?
Yes, using a debit or credit card is becoming a popular method of obtaining money whilst travelling. In most cases, you pay only your usual bank fee rather than a commission, although this may vary depending on your bank’s policy. Generally, you will get the best available exchange rate as well. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number. We suggest however that you don’t rely on ATM’s for all your spending money, as machines may be unreliable. The best idea is to take a mix of cards and travellers cheques so that you are always covered.
Can I take travellers cheques or pre-paid travel money cards?
Yes and they can be easily obtained from your bank. You will find it an advantage to have your travellers cheques in a currency that is easily exchanged such as US dollars or Pounds Sterling and pre-paid travel money cards can be loaded with the currencies of the destinations you are travelling to. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as an international emergency contact phone number in case of loss or theft. It is worth carrying some cheques in small denominations as it may be difficult to cash larger cheques in hotels and shops. Travellers cheques can be changed at your hotel or a local bank. Many banks charge a set rate, so it could be worth your while cashing more money, less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops.
Please note: Scenic cruise ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
Does Scenic Tours cover tips?
Yes, Scenic Tours has pre-paid certain tips and gratuities for you, including all drivers, local guides, porters (1 piece of luggage only), and meals included in your tour.
Please note: Tipping is NOT included for meals, drinks, taxis and transfers that are not included as part of the tour (including Asian stopovers). As a guide for taxis, tip 10-15% of the fare on the meter. We recommend you pre-negotiate taxi fares to avoid unpleasant surprises at the end of the journey. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all.
Is there any tipping protocol to follow in any of the countries visited?
Morocco
In Morocco, hotels and restaurants usually include a service charge of 15%, but it is customary to include an additional 5 dirham per person for the waiter. Waiters in proper restaurants are always tipped up to 10% of the bill. At informal cafes, the tip is normally two or three dirham per person. Tip porters 5 dirham per piece of luggage.
Spain and Portugal
In Spain and Portugal, as a guide for taxis, tip 10-15% of the fare on the meter. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all. For others such as porters, tip in proportion to the level of services rendered. You should tip doormen and concierges between €2-3.
What hours are most shops open?
In Europe, stores may close earlier than back home and are usually not open on Sundays (nor Saturday afternoons in some places).
Are there any taxes on shopping?
Many countries have a national sales tax (called VAT) that is levied on most goods and services. In some cases and with the proper documentation from the point-of-purchase, it is possible to have a portion of this tax refunded to you on items taken out of a country in unused condition. Depending upon flight schedules and timing, it may be possible to receive a refund by applying at the airport kiosk before departure.
What are the customs allowances on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free:
• Alcohol – 2.25 litres
• Cigarettes and Tobacco – 250 grams or 50 cigars
Other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
What do I need to be aware of relating to foreign customs?
All countries you will visit have laws against the purchase and export of certain items, including antiquities, national cultural property and certain animal products, especially endangered species (ivory, rhino horn, tortoise shell, coral, feathers, etc.). Additionally, Australia has laws prohibiting the import of certain items, which include many of the same things. You face having your purchase confiscated and/or heavy fines for exporting or importing prohibited items. On departure from Europe and on return to Australia, your luggage is subject to search.
How do I make telephone calls back to Australia?
Phoning home from hotels is expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. It is always cheaper for you to use public telephones. If you decide to make a direct call to Australia – always remember to dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. Local phone cards are available at tobacco stores, kiosks and post offices.
Are internet cafés readily available?
Yes, internet cafés are throughout Europe and are a much more cost-effective way of communicating with friends and family than by telephone.
What languages are spoken?
• The Netherlands - Dutch
• Germany - German
• Hungary - Hungarian
• France – French
• Norway – Norwegian
• Greece – Greek
• Turkey – Turkish and English
• Spain – Spanish
• Morocco – Arabic, French and English
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.
What type of food can I expect?
Be mindful that meals on tour will often reflect the local cuisine and delicacies, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.
What else should I be aware of?
Europeans generally dine slightly later than might be your custom and they tend to be less sensitive to issues regarding smoking.
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home.
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What side of the road to cars drive?
Be aware that motorists drive on the right on the continent of Europe, so take care when crossing roads. Please also pay particular attention to bicycle lanes, which are often on the sidewalk. In The Netherlands a red pavement usually designates them. Exercise utmost care when crossing them as trams also often cross or share bicycle and pedestrian paths.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
What else should I be aware of?
Air-conditioning is not yet as popular in Europe as back home and you may not find it everywhere. In some places due to environmental concerns it is strictly regulated. European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May/June, you may find services in general slightly reduced.
Are there any unforseen costs I should be aware of?
Sometimes there is a small charge for public toilets, food and drinks usually cost more and the service may be a little more leisurely than you might expect.
Are there any restrictions on photography?
It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details. Not everyone might appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph, especially in holy places.
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
What visas do I require?
It is the sole responsibility of each passenger to have necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Those travelling on an Australian or New Zealand passport currently do not require a visa to enter Canada, although it is your responsibility to contact your travel agent or The Canadian High Commission in Australia to get the necessary and current information and documentation on visa requirements for your nationality.
A US Travel Authority or visa is required for all guests cruising Alaska, or stopping in the US either for an extended stay, or transiting via a US city for onward travel. This formal travel authorisation must be obtained at least 72 hours prior to departure. Please speak with your travel agent or apply via the US Border and Customs website otherwise you will not be able to board a flight, coach or ship into the USA.
Any Guest who presents themselves to the United States Customs & Border Protection (USCBP) and has not previously completed their ESTA online (US Travel Authorisation or Visa) will be turned away and denied boarding their cruise.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger, however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged at an additional cost of approximately CA$7.50 per day, per bag, paid to the Tour Director, or it may be the responsibility of the passenger to forward the baggage to another destination.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your baggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your baggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand Governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of these restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact the relevant government agencies.
Are there any extra airline baggage fees?
Most domestic carriers within the USA and Canada have introduced new baggage fees and charges either for the first piece of luggage and/or additional pieces. Our policy for passengers travelling on our international tours permits one piece of luggage regardless of whether the airlines have any further free luggage allowance. If you are travelling through on a domestic connection as part of your international ticket, they may allow the on carriage of your luggage to your final destination free of charge, but this is not guaranteed. If a separate domestic USA/Canada flight and/or ticket is necessary on your itinerary, the airline may charge you a baggage fee (approx US$15 to US$25 per bag per person) and this may vary for each airline.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry onboard the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket/gloves/hat/scarf for cooler mornings, nights and cruising in Alaska
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
• Men require one tie and dinner jacket for formal dining nights on cruise
• Women require one or more outfits for evenings and formal dining nights on cruise
Please note: those passengers planning to golf in Banff must pack collared shirts, tailored pants or shorts (no cut-offs) and appropriate footwear. These are mandatory. Jeans or sweat pants are not acceptable on the golf course.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Traveller’s cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Small torch and batteries (there is minimal lighting at remote locations)
Please note: Red Leaf passengers travelling on the Rocky Mountaineer require a small overnight bag that can be packed down into.
Please note: All hotels on tour provide towels, irons, hair dryers, soap and shampoo within the room.
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but strongly recommended.
Can I take prescription medication into Canada, Alaska and the USA?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can be drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
What vaccinations do I require?
Consult your doctor, nearest vaccination centre or pharmacist for the most up-to-date requirements recommended for the area to which you are travelling. Also please refer to the Australian Government’s Smart Traveller website for additional information.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
How do know my special requirements are taken care of?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs and cruise dinner seating requests. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your special requests with the Scenic Tour Director upon joining your tour.
What books can I read in preparation for this tour?
There are many wonderful books to choose from and we highly recommend:
• How to be a Canadian: Even if you already are one - Will Fergusson
• Canada's First Nations: A history of found peoples from earliest times - Olive Patricia Dickson
• The History of Canada - Scott W. See
• Call of the Wild - Jack London
• The Bite of the Gold Bug: A Story of the Alaskan Gold Rush - Barthe Declements
• Discover Alaska: An Introduction to America's Last Frontier - Art Davidson
• Alaska - James A. Michener
On Your Tour
Hotels
What time can I check in to my hotels?
In many locations, hotel check-in is generally between the hours of 15.00-17.00. If you arrive early, we suggest you ask your hotel to store your luggage so you can explore the area. You can also rest in the guest lounge or lobby, or request an early check-in or reserve a pre-night.
Are laundry facilities available?
Laundry facilities are only available at Delta Sun Peaks Resort and the Fairmont Chateau Whistler. Laundry facilities in Banff, Victoria and Vancouver are located close to your hotel, so please ask your Tour Director for details of these facilities.
Do I need to bring electrical adaptor plugs?
Yes, you will require an adaptor plug, as Canada and Alaska's electricity current is 110 volts at 40 cycles per seconds. Appropriate adaptor plugs should be purchased before leaving home to use for items such as razors and mobile phone chargers and you should check with your mobile supplier as you may require a transformer for your mobile charger.
Rail
What do I do with my luggage on the Rocky Mountaineer train?
Gold Leaf passengers will have their luggage checked through to their hotel room in Kamloops. You have limited hand luggage space in Gold Leaf. Red Leaf passengers must remember to pack down to an overnight bag, as your luggage will go straight through to the next hotel on tour after the Rocky Mountaineer journey. You will have plenty of hand luggage storage space above you on the train.
Which hotel do I stay at in Kamloops?
The Rocky Mountaineer allocate both Red Leaf and Gold Leaf hotels for the one night stay in Kamloops and will advise you upon boarding.
Where will the Tour Directors be situated on the Rocky Mountaineer?
Movements are restricted on the train due to operational reasons, but where possible the Tour Directors will move between Red and Gold Leaf to assist you with any general questions you may have.
Cruises
Who will accompany us on our cruises?
Will I need any documentation with me for the cruises?
Yes, you will need to have your passport, cruise documentation and immigration forms ready and available (not in your suitcase).
Will I be pre-assigned a cabin?
Cruise lines do not always pre-allocate cabin numbers. If your cabin number is not shown on your documentation, your cabin will be assigned when you board the ship. Cabin allocation is at the discretion of the ship, your stateroom number is not guaranteed/confirmed until cruise check-in, even if a stateroom number has already been provided in your documentation. From time to time, cruise liners may upgrade passengers at no additional cost, yet this is on a random basis only.
Will my special dietary requirements be available on the cruise?
Dining preferences are on a request basis and not guaranteed, however any queries should be directed to the maitre' d once you have boarded your ship.
When should I complete the ship’s disembarkation form?
Your Scenic Tours on board Cruise Representative will arrange your disembarkation from the ship. Please do not complete the ship’s disembarkation form, as it will interfere with our group disembarkation arrangements.
Why can’t Scenic Tours provide the specific Holland America Line documents?
Holland America Line require passengers (or agent on their behalf) to accept the Terms and Conditions on the Holland America Line website. This must be completed before you are able to print your Express Docs. Your Express Docs include your Signature Preferred Boarding Pass, which is required to board the cruise ship. Unfortunately due to this new process from Holland America, Scenic Tours is no longer able to provide the service of printing the cruise documentation on your behalf. To access these Terms and Conditions and to print Express Docs, please go to the Holland America website.
Why must I check-in online on Holland America Line ships?
For your convenience, and to expedite your embarkation, it is mandatory that all our guests check-in online. Please complete this process at least 30 days prior to your departure as U.S. Government security regulations requires certain guest information for check-in (i.e. immigration and disembarkation details, credit card registration forms, etc).
Please note: Guests who wait to check in at the terminal risk being unable to sail and will be responsible for all costs incurred to join the vessel at the next port. If Holland America Line do not have your information 90 minutes prior to departure you will be unable to sail. Personal Information will be handled in accordance with Holland America Line Privacy Policy which is available on their website.
What is the required process for embarkation on Holland America Line ships?
Please complete all the forms required by Holland America Line as outlined on their website. Once you complete and submit these forms online, you will be able to print out your Signature Preferred Boarding Pass to expedite your embarkation process at the pier. Upon arrival at the pier before embarkation, you will go to the line for Signature Preferred Check-In where we will verify your information, take your photo for security purposes and give you your on board key card, giving you access to our convenient on board cashless society. In addition to your Signature Preferred Boarding Pass, you are also required to show appropriate identification, passport, visa and immunisation information, plus the cruise documents that contain your cruise contract. For questions and/or help with completing your Online Check-in forms please contact your Travel Agent or Holland America Line Reservations. Missing or incorrect data may delay embarkation or result in denied boarding without compensation.
Are all expenses covered whilst on the cruise ship?
No. You are required to carry a credit card or sufficient cash to cover any additional on board personal expenses, including gratuities/tipping.
Coaches
Are the coaches the same as in Australia?
In Canada and Alaska our coaches are not custom designed, as it is illegal in Canada to have two-door coaches.
Do I have an allocated seat on the tour coaches?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all our coaches. It works on a scatter system, rotating everyone by numbers, which allows you to get to know other members of the group you may not have already met. Please note that we are unable to accommodate adjacent seating for parties greater than two.
What monetary currency is in use in Canada and Alaska?
Canadian dollars are used throughout Canada. As Alaska is part of the United States, it uses American currency.
How much foreign money should I bring with me?
Before you leave on your trip, it is important to try and obtain a small amount of cash in both US and Canadian dollars for on the first day and for use at the airports during transit. Foreign currency can be purchased before you leave at major banks and international airports.
Are all credit cards accepted on all legs of the tour?
Most international credit cards are accepted locally and on cruise ships, such as American Express, Diners Club, MasterCard and Visa. Before travelling you should check that your credit cards are valid for at least 30 days after the completion of the tour. Please also note that some banks require you to advise them prior to departure that you will be using your credit card overseas.
Are ATMs readily available?
Yes. Ensure your card has been activated and don’t forget your PIN.
Can I take travellers cheques or pre-paid travel money cards?
Yes. We recommend that you take US dollar travellers cheques for all tours including Canada. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as the international emergency phone number in case of loss or theft. You can also purchase prepaid travel money cards in the currencies of the destinations you are travelling.
What are banking hours?
Most banks are open between 9.00 and 15.00 on weekdays. Please note that not all banks have foreign exchange facilities that accept Australian currency.
What is the tipping protocol?
Tipping in both Canada and Alaska is a customary practice to show appreciation for the service received, and many employees rely on tipping for their income. Tipping is voluntary and on an individual basis. Tipping is customary for the following expenses:
• Restaurants - tip 15% of the total bill before tax has been added
• Hotels – Leave $1 to $2 per person for housekeeping staff
• Coaches - For one-off transfers (i.e. from the hotel to the train station or the pier) a $2 per bag tip is appropriate for the driver moving your luggage on and off the coach
• Taxis - 15% of the bill
• Porters - $2 per bag each way for porters in hotels, railways and airports
Does Scenic Tours cover tips?
Yes, we cover tips for Tour Directors and Drivers in Canada, meals included on the tour, plus cruise, rail and coach tour tipping. Tips are NOT included for meals other than included meals, drinks, taxis, transfers or items of a personal nature.
Do they charge GST in Canada and the USA?
Yes, but Canadian taxes such as GST/PST (5% Goods and Services Tax and 7% Provincial Sales Tax) are added after the displayed purchase price. This differs in Quebec and Ontario which both add a 13% HST (harmonized sales tax) and in British Columbia which adds a 12% tax, replacing the GST and PST.
Can I purchase native products to bring into Australia?
Certain materials cannot be exported and there are restrictions for imports into Australia. Materials like whale, bear and lynx are illegal while others like caribou, mammoth, mastodon ivory and walrus can potentially be imported with the appropriate paper work. Many Alaskan dolls have fur on them, which may not be permitted in Australia. When purchasing Native art such as carvings, look for an igloo in Canada and a silver hand or a polar bear in Alaska, which verify the artwork is authentic native art. Please go to the Australian Customers and Border Protection website for the most accurate and up to date information.
Custom Allowances
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free. Alcohol – 2.25 litres, cigarettes/tobacco – 250 grams or 50 cigars, other articles up to a total combined value of AU$900 are free of duty and tax, but goods in excess of this may attract both.
Yes, but Canadian taxes such as GST/PST (5% Goods and Services Tax and 7% Provincial Sales Tax) are added after the displayed purchase price. This differs in Quebec and Ontario which both add a 13% HST (harmonized sales tax) and in British Columbia which adds a 12% tax, replacing the GST and PST.
Is the water safe to drink?
Yes, the tap water in Canada and the USA is safe to drink.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour of any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available as they eat very different food to us, especially at breakfast.
When do I advise my choice for Scenic FreeChoice Dining?
Scenic Free Choice Dining is subject to availability and is restricted to limited numbers and dining times. Pre-selection of your preferred dining choice will be required prior to your arrival into each applicable destination. Your Tour Director will do all possible to accommodate your choice; unfortunately this may not always be achievable. Scenic Free Choice dining is not available in Eastern Canada.
Do I need to be aware of anything else when dining?
Yes, entrées are actually main courses and appetisers are what we would refer to as an entrée.
How can I make telephone calls back to Australia?
The international telephone services are generally of excellent standard but it is important to remember that telephone calls from hotels are surcharged. Ship-to-shore telephone calls can also be extremely expensive. If you decide to make a direct call to Australia you must dial the international access code 011 followed by the country code 61 (Australia), the area code (without the 0) and the phone number. Phone cards like Bravo, Chit Chat and Mega are the most efficient and economical way to call home. They can be purchased in Victoria and Vancouver at convenience stores and tourist information centres in $5, $10 or $20 options.
To make reverse charges or collect phone calls to Australia while in Canada or the United States, please dial the relevant phone number listed below. The operator will assist you with your preferred charge type.
- In Canada: 1800 663 0683 (Teleglobe)
- In the United States: 1800 682 2878 (AT&T) or 1800 676 0061 (Sprint)
What are the time zone differences?
The following are guidelines only, as daylight saving changes will alter variances:
• Alaska (Anchorage) = 18 hours behind Australian Eastern time
• Pacific (Vancouver) = 17 hours behind Australian Eastern time
• Mountain i.e. Banff = 16 hours behind Australian Eastern time
• Atlantic (Toronto/New York) = 14 hours behind Australian Eastern time
What languages are spoken?
Canada has two official languages English and French, however English is primarily spoken in the Western Provinces of Alberta and British Columbia. French is the primary language spoken in Quebec. The USA’s official language is English.
What is the climate like in Canada and Alaska?
Canada's climate is diverse, with temperature and precipitation differing from region to region and from season to season. In the extreme north temperatures climb above 0°C for only a few months a year, but most of Canada has mild springs and summers and pleasantly crisp autumns for around seven months. Alaska enjoys extended daylight hours throughout the state in the summer months. The further north you travel, the more pronounced the difference.
What temperatures can I expect?
Temperatures in Canada will generally be mild and sunny during June, July, August and early September ranging from 10°C to 25°C. Umbrellas and a waterproof coat are highly recommended however. Summer temperatures in Alaska range from 15°C to 24°C. Night time and early mornings are cooler, from the 4°C to 10°C. Late August and September departures could encounter cooler temperatures and slightly fewer hours of sunlight, as the fall arrives early at these latitudes. The average temperatures are as follows:
What precautions should I take for safe travel?
Your safety is very important to us at Scenic Tours. Please be aware that wildlife roam free in Canada‘s country regions. If you encounter any wildlife during your holiday please exercise caution and keep a reasonable distance away. We recommend you keep at least three bus lengths (30 metres) away from large animals and about three times that distance (100 metres) away from bears.
How do I judge how safe it is to travel?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism, etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
Additional Information
What else should I be aware of?
• In Canada, Alaska and the rest of the US, cars drive on the opposite side of the road, so remember to look left when you cross the road
• Toilets are referred to as ‘washrooms’
How do I select my Scenic FreeChoice activities?
Scenic Free Choice activities are subject to availability, operational and seasonal factors. All activities can be reserved, subject to availability with the Scenic Tour Director whilst on tour unless otherwise stated. Please note a minimum number of people are required for some activities to operate. In some cases in Victoria your Free Choice itinerary may be provided in a different order than stated but you will still enjoy all your touring inclusions.
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
What visas do I require?
It is the sole responsibility of each passenger to have the necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Australian and New Zealand passport holders do not require a visa for Uruguay, Argentina, and Peru. New Zealand passport holders do not require a visa for Chile or Brazil. Australian passport holders require a visa for Brazil. The cost is approximately AUD$77. Please contact the Brazilian Consulate for information on how to obtain a visa. Australian passport holders must pay the Chilean Reciprocity Fee of USD$95 on entry into Chile. This fee is only charged if staying in Santiago, and is payable after clearing customs with your luggage. It is not applicable to passengers transiting to another country.
Australian passport holders must also pay the Argentinean Reciprocity Fee of USD$100 on arrival at Ezeiza International Airport in Buenos Aires. Payments are to be made prior to clearing immigration controls and can be made by cash (Argentine pesos or US dollars), credit card or travellers cheques. Australian citizens whose passport shows they were born in Argentina are exempt from the fee and should pass through Argentine passport control line on entry in order to be exempt from the payment. Australian citizens holding a business visa are also exempt from payment.
Please note: As visa regulations are subject to change at short notice, we recommend that you contact the relevant consulates for the latest information on visa requirements.
Are there any taxes?
Yes there is an Argentinean Exit Tax from Iguazu and Ezeiza International Airports, which is included in the cost of your ticket. Once you are at the airport, you must go to the counter of LAN to stamp your boarding pass in order to validate its payment.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
What is the Galapagos New Transit Migratory Card?
Tourists visiting the Galapagos Islands will require a Transit Control Card. The Galapagos National Institute, INGALA, which regulates the activities in the Galapagos National Park, has approved to issue a Transit Migratory Card to control the migration that arrives from the continent as well as the entrance of tourists to the Galapagos Islands. This cost has been included in your final tour price and you may be issued with a card on arrival. The funds obtained from this card will have 50% distributed to INGALA and the other 50% to the three main villages in the Galapagos: Puerto Baquerizo Moreno on San Cristobal Island; Puerto Ayora on Santa Cruz Island and Puerto Villamil on Isabela Island.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger, however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum weight of 23 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. We recommend when travelling to South America that you use hard suitcases that can be securely locked and that your hand luggage is a bag with a shoulder strap that is easy to carry or a robust backpack (flimsy backpacks are vulnerable to a thief with a razor). Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Please Note: As your tour visits Machu Picchu, you are required to pack down to hand luggage for one night’s accommodation with a maximum weight for overnight luggage of 5 kilograms. Remaining luggage will be stored in the Sacred Valley. Excess luggage will incur a charge and may not travel on the same train.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/fleece/warm jacket for cooler mornings, nights and cruising
• Swimwear
• Comfortable walking shoes with rubber soles for good grip, long socks and rubber boots (for the Amazon tours)
• Sunglasses and sun hat
• Raincoat, rain poncho or light, water-resistant jacket
What should I wear in the Amazon?
Generally, the Amazon is quite hot, but during the evenings if it rains, it can cool down quite a bit. Fast drying clothes that can be layered work best. Bring casual shirts, t-shirts, shorts and long pants for the day, plus swimwear, enough underwear and socks so that frequent laundry isn’t necessary, and a raincoat or rain poncho. A light, water-resistant jacket that will keep you warm on a cool evening or during a sudden downpour, yet can be stuffed away or worn loosely on a warm day is essential. A fleece or wool sweater, comfortable walking shoes and rubber boots, long socks to wear when walking and sandals or shoes you don't mind getting wet.
What should I wear on the Galapagos Islands?
For the daytime in the Galapagos, you will most likely want to be in shorts and a loose comfortable t-shirt or tank top. A wide-brimmed or long-billed hat and a pair of sunglasses are essentials for protecting face, eyes, ears and neck from the bright and scorching equatorial sun. For the evenings on some boats, particularly cruise ships, dinner can be a bit more formal, and so a dress shirt or a simple sundress might be a good idea. Most boats do not have any sort of dress code, and your daytime clothes will be fine. Consider bringing only one or two pairs of light pants to the Galapagos. They will be too warm usually, but you might want them for the plane and perhaps at night to enjoy the ocean nights. Also, bring a light jumper for magnificent nightly stargazing.
Please note: you must pass through Quito, which is also on the equator, but high in the mountains with a cool climate. Arriving at the airport dressed for cold weather is wise, so pack a jacket, preferably a waterproof one that can double as a raincoat in the Galapagos Islands.
What type of footwear is best for the Galapagos Islands?
Teva-style sandals are the most useful footwear you can bring to the Islands. They can be worn during dry or wet landings, protect your feet from the hot, harsh volcanic landscape and keep them cool. You might want the protection and support of tennis shoes or sneakers, but we would recommend that you bring older broken-in shoes as they will suffer the damage of saltwater, volcanic rock, and sand.
What sort of sunscreen is best when travelling near the equator?
The sun hits the equator hard and can burn you before you know it so we recommend SPF 45 waterproof sunscreen.
Can I bring my own snorkelling equipment?
Yes. Often it is better to have your own equipment with which you are comfortable and certain of it fitting. For those that like to spend hours snorkelling and diving deep, you might also consider bringing a short wet suit for the deeper 18-23°C waters.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions (medication for motion sickness, diarrhoea, vomiting and antibiotics is a good idea)
• Sunscreen, lip balm and insect repellent with DEET, anti-itch cream for insect bites, aloe vera gel for sunburn, first aid kit
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Small torch and batteries
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
Can I take prescription medication into South America?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can be drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
Altitude sickness can also be a common concern for travellers in some parts of South America. Medication is available, speak with your medical practitioner before departure.
What vaccinations do I require?
Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination. Hepatitis A and Typhoid are recommended. Malaria tablets may also be recommended by your GP. A Yellow Fever Vaccination Card is required for entry to and exit from many parts of South America including Peru.
What health precautions should I take?
Be careful about the water you drink and only drink bottled water that has not had the seal broken. In the tropics or at high altitude you can get sunburned surprisingly quickly, even through cloud. Use a sunscreen, hat and barrier cream for your nose and lips. Calamine location and aloe vera gel are good for mild sunburn. Eyes should be protected with good quality sunglasses.
Wash hands frequently with soap and water and drink only bottled or boiled water, or carbonated drinks in cans or bottles (avoid tap water, fountain drinks and ice cubes) and eat only thoroughly cooked food or fruits and vegetables you have peeled yourself and don't eat food purchased from street vendors. Don't eat dairy products unless you know they have been pasteurised.
If you will be visiting an area where there is risk for malaria, take your malaria prevention medication before, during, and after travel, as directed (see your doctor for a prescription). Protect yourself from insects by remaining in well-screened areas, using repellents (applied liberally at 4-hour intervals) and permethrin-impregnated mosquito nets, and wearing long-sleeved shirts and long pants from dusk through dawn. To prevent fungal and parasitic infections, keep feet clean and dry, and do not go barefoot; and don't handle animals (especially monkeys, dogs, and cats), to avoid bites and serious diseases (including rabies and plague).
What sort of fitness level do I require to travel in South America?
South American tours require clients to have a good level of health and fitness. Please ensure you have selected a suitable holiday for your level of fitness as walking and getting on/off transport is required in many areas and good mobility is needed, especially due to some of the sightseeing and attractions, locations and format. Clients should be aware that the tour could be demanding in places. Clients not wishing to do these portions of the tour are able (in some instances) to stay with the coach. We strongly recommend that clients attain a letter from their doctor clearing them for the tour and for travel insurance purposes. Scenic Tours reserves the right, at its discretion to cancel your booking and refund the money paid by you, less any unrecoverable costs, if it is deemed you are not suitable for the trip booked. It is your responsibility to advise Scenic Tours of any pre-existing medical conditions that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a trip and the enjoyment of other trip participants.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
Can I bring any gifts for children and local communities?
You will be visiting a local community and school in the Sacred Valley where you will have the chance to interact with the primary school students and their teachers. Scenic Tours sponsors different community and school projects for each group that visits and your Tour Director will advise you what your visit has contributed towards. This is a low socio-economic area in Peru where families struggle to provide the essentials. There are approximately 120 children at the school attending classes from Kindergarten to Junior High school. It is the simple things they do not have. For the girls: hair products, combs, brushes, hair bands, hair clips, beauty accessories, lip-gloss, dolls and stuffed toys. For the boys: soccer or footballs, toy cars, toy trains, kites, blow-up balls, etc. In general toys are a luxury item that are greatly received by both the boys and the girls. Pencils, crayons, pens, coloured paper and reading books are also well received or anything you believe the children would enjoy will be greatly appreciated. This is at each client’s own discretion and is not compulsory.
What books can I read in preparation for this tour?
There are many wonderful books to choose from and we highly recommend:
• A History of Latin America - George Pendle
• Peru Before the Incas - Edward P. Lanning
• History of the Inca Empire - Father Bernabe Cobo
• One Hundred Years of Solitude - Gabriel Garcia Marquez
On Your Tour
How do I receive my tickets for internal flights?
You will receive your air tickets for all your internal flights once on tour.
What time can I check in to my hotels?
If your flight arrives before noon (usually 15.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid-afternoon. We do our best to prevent this from happening; however in some circumstances it is unavoidable. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the lobby.
What types of rooms can I expect?
• Single Accommodation - single rooms are designed for one bed and as such in some locations are smaller than twin rooms.
• Double Rooms - we cannot guarantee that clients will receive a Double Bed at all properties due to limited availability with this configuration, and in some cases, clients may be accommodated in twin share rooms.
Are laundry facilities available?
Most hotels have laundry and dryer facilities. If the hotel does not provide these services, most housekeeping departments will offer a laundry and/or dry cleaning service.
Do I need to bring electrical adaptor plugs?
Most countries use either 110 volt or 220 volt, at 50Hz or 60Hz, plugs with either two flat pins or two round pins. You’ll need a multi-adapter with your appliance. Appropriate adaptor plugs should be purchased before leaving home to use for items such as razors, and mobile phone chargers (check with your mobile supplier as you may require a transformer for your charger). Adaptor plugs can be purchased from any luggage store.
Will I have the same seat on coaches?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all our coaches. It works on a scatter system where you are rotated around the coach by numbers, which also allows you to get to know other members of the group.
What monetary currency is in use in South America?
Argentina
The monetary currency for Argentina is the peso, which is subdivided into 100 centavos.
• Notes: 1, 2, 5, 10, 20, 50, 100 pesos
• Coins: 1, 5, 10, 25, 50 centavos
Brazil
The monetary currency for Brazil is the ‘real’ (pronounced ‘hay-ow’); its plural is ‘reais’ (pronounced ‘hay-ice’) and is made up of 100 centavos.
• Notes: 1, 5, 10, 50, 100 real
• Coins of 1, 5, 10, 25, 50 centavos and 1 real
Peru
The monetary currency for Peru is the nuevo sol, which is divided into 100 centimos.
• Notes: 10, 20, 50, 100 nuevo sol
• Coins: 5, 10, 20, 50 centimos and 1, 2, 5 nuevo sol
Cuba
The monetary currency for Cuba is the Cuban peso, which is divided into 100 centavos.
• Notes: 1, 3, 5, 10, 20, 50 and 100 pesos and 100 centavos (cents)
Chile
The monetary currency for Chile is the peso.
• Notes: 500, 1000, 2000, 5000, 10,000, 20,000 pesos
• Coins: 5, 10, 50, 100 pesos
How much foreign money should I bring with me?
You cannot pre-purchase any currencies for South America outside of South America. We recommend you take all US dollars in small denominations and carry a small bundle of $1 for tips. We suggest you take a mixture of travellers cheques or pre-paid money cards, cash, credit card and ATM cards. When touring carry on your person, only what you need for the day. Keep the rest in your hotel safe with your passport and air ticket.
Are all credit cards accepted on all legs of the tour?
All major credit cards can be used in South America, with Visa and MasterCard most widely accepted. American Express, Diners Club and others are also accepted in many places. In some small towns, you may find you’ll need to use cash. Before travelling, check that your credit cards are valid for at least 30 days after the completion of the tour. Please note some banks and institutions require you to advise them that you will be using your credit card overseas.
Are ATMs readily available?
Yes, ATMs are available in most cities and large towns. The machines operate just as they do here; at the beginning of the transaction it prompts the user for the preferred language. Simply withdraw money as you would at home. Of course the money will be dispensed as the local currency, but when you return home, your bank will have converted it into dollars. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number.
Can I take travellers cheques or pre-paid travel money cards?
Travellers cheques are the safest way to carry money. If lost or stolen these can be replaced quickly. AMEX travellers cheques are the most recognised and accepted in South America.
What is the tipping protocol?
Tipping in South America is a customary practice to show appreciation for the service received.
Does Scenic Tours cover tips?
Whilst on escorted tours, Scenic Tours has included the following tipping on your behalf:
• Porters at hotels, airports and train stations in South America (for 1 piece of luggage)
• All guides and drivers
Tipping is NOT included on tour for meals, drinks, taxis, transfers or items of a personal nature not included as part of the tour.
Is bargaining acceptable practice?
Bargaining is accepted and expected when shopping for craft goods, the prices of which are normally very negotiable. Haggling is almost a sport in the Andean countries, with patience and humour making the process more enjoyable and productive. Bargaining is much less common in the southern part of South America.
What can I buy in South America?
Peru
Peruvian handicrafts include a tremendous variety of woollens, textiles, ceramics, jewellery and art. Shop for alpaca-wool sweaters and rugs, gold, Inca walking sticks, miniature handmade statues, woven-straw items, ponchos, llama rugs, cotton and linen fabrics, blankets, silver, tapestries, wood and leather products, Andean oil paintings, silkscreen prints and pottery. Andean markets are a great place to bargain for souvenirs. Shops are typically open Monday to Saturday 09.00-18.00 with some stores open as late as 23.00.
Brazil
The best buys are shoes, leather goods, clothes by Brazilian designers, coffee, traditional handicrafts (such as sculptures, ceramics and woven hammocks), lace and embroidery. Artifacts from Brazil's many indigenous tribes include jewellery, baskets, pottery, headdresses, rosewood products, and semi-precious and precious stones. Brazilian music is also a great buy with samba and chorinho widely available. Shops are typically open Monday-Friday 10.00-18:30 and Saturday 10.00-18.00 and most department stores remain open until 22.00. Some boutiques, particularly in tourist areas, are open on Sundays.
Argentina
Buenos Aires offers excellent, high-quality shopping for leather goods, gems and brand-name products such as Gucci and Dior, etc. Other items to look for include rugs, gaucho souvenirs, sheepskin products, wines, guitars, art, handicrafts, yerba-mate paraphernalia such as gourds and bombillas (metal straws with a filter at the bottom), and vicuna products (high-quality wool from a llama-like creature). Shops are typically open Monday-Friday 09.00-19.30 and Saturday 09.00-13.00.
Chile
Shop for blankets, lapis lazuli, choapinos (wool rugs), earthenware pottery, models of Easter Island statues, shell necklaces, cashmere sweaters, shoes, linen, bronzes, purses, sterling-silver jewellery, embroidered handkerchiefs, Chilean wines, Talagante ceramics and copper products. Shops are typically open Monday-Friday 10.00-20.00 and Saturday 10.00-14.00. Shopping centres are also open Sundays from 10.00-21.00.
What are the customs allowances on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free:
• Alcohol – 2.25 litres
• Cigarettes and Tobacco – 250 grams or 50 cigars
Other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
What is the climate like in South America?
The South America continent is situated along the same latitude as Australia and has the same seasons and extremes in temperature from north to south. South America is a year round destination as different parts of the continent will be at their best according to the seasons.
Peru
Peak season runs from June to August and the highlands are very busy with trekkers at this time. It is good to visit all year round with many of the major festivals occurring during the wet months of January to April. The average temperature during the dry season of May to December in Lima is 20°C and the wet season is 25°C. Cuzco has an average annual temperature that fluctuates between 11°C and 13°C. During sunny days the temperature may reach 20°C.
Brazil
In most of Brazil, short tropical rains are frequent all year round but rarely interfere with travel plans. The average temperature in Rio de Janeiro in the summer months is 28°C, and in the winter months is 22°C.
Argentina
Argentina’s elongated geography ensures that the country has a diverse climate. The central area is temperate, but can be hot and humid during summer and cool in winter. Average temperature in Buenos Aires in summer is 22°C and winter is 10°C.
Galapagos Islands
The weather in the Galapagos Islands is largely determined by ocean currents. Normally from June to December, the cold current comes from the South and creates an inversion that traps a cool moist fog called a ‘garúa’ near the ocean which creates a cool, dry climate, with average temperatures of 22°C. In December the trade winds normally die down and the ocean currents change, bathing the Galapagos in the warm current from the North. The warm currents bust up the inversion and a typical tropical weather pattern of hot sunny mornings followed by clouds and occasional showers in the afternoons generally prevails, with average temperatures of 27°C.
The Amazon
The Amazon is characterised by rain, heat, and more rain and heat, providing the perfect environment for plants and wildlife. The Amazon is always humid with generous amounts of rain occurring year round. The average temperature varies from 23°-26°C. The drier season is generally November to February but varies by region. The Amazon cruise itinerary is based on high water levels. The itinerary may vary subject to the water levels at the time of travel.
Cuba
The climate is tropical, with north-easterly trade winds that blow year round. In general, there is a drier season from November to April, and a rainier season from May to October. The average temperature is 21°C in January and 27°C in July.
Chile
Much of the country has a mountain climate with snow in the higher reaches. The north is desert, warm during the day but very cool at night. The central part has a Mediterranean climate with a rainy season between May and August. The south is cold, bitterly so in winter, and often wet. Average temperature in Santiago in summer is 26°C and in winter 14°C.
Antarctica
Travel is only available from November to March as ice blocks main access routes during the remainder of the year. Temperatures along the most commonly visited region, the Antarctic Peninsula, range from minus 5° to 5°C during the summer months. Antarctica experiences the strongest winds on the planet, and is the world's driest desert with minimum annual rainfall, especially in the interior.
What temperatures can I expect?
How do I make telephone calls back to Australia?
The international telephone services in South America have traditionally been government operated and have delivered poor systems and service. Many countries have now privatised their phone systems, choosing high charges over poor service, but sometimes getting both. It is also important to remember that telephone calls from hotels are surcharged and it is sometimes cheaper to make a reverse charges call. It is always cheaper for you to use public telephones. If you decide to make a direct call to Australia, remember to dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. Local phone cards are available at tobacco stores, kiosks and post offices.
What are the time zone differences?
The South American mainland is between three and five hours behind Greenwich Mean Time (GMT). Chile, Argentina and Brazil adopt ‘summer time’ from about October to March when they are one hour closer to GMT. Please use the following as a guideline only, as daylight saving changes will alter respective time variances:
• Argentina and Brazil = 13 hours behind Australian Eastern Standard time
• Chile = 14 hours behind Australian Eastern Standard time
• Peru = 15 hours behind Australian Eastern Standard time
• Ecuador = 16 hours behind Australian Eastern Standard time
What languages are spoken?
Spanish is spoken in most of South America, with the exception of Brazil where Portuguese is the national language. Generally, in the capital cities and popular tourist areas, some English is spoken.
Is the water safe to drink?
Because of heat and high altitudes it is essential each day to drink plenty of fluids (not alcohol, coffee or strong tea, which are diuretics and cause increased water loss). Don’t drink tap water or brush your teeth with it, stick to bottled or canned drinks (well known brands are safe). Have bottled mineral waters opened in your presence and regard all ice as unsafe.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour of any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available as they eat very different food to us, especially at breakfast.
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism, etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home. Theft can be a big problem in some countries, especially Peru and parts of Brazil but most areas of South America are quite safe and with sensible precautions you are unlikely to have any problems. Snatch theft can be avoided by removing all jewellery (costume and expensive as thieves often can't tell the difference) and watches and avoid carrying a camera loosely on your shoulder.
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
Where should I be worried about altitude sickness?
Some South American cities such as Cuzco, the Sacred Valley and Machu Picchu are situated at altitudes of 3,200 metres above sea level or higher. At these levels, altitude sickness (caused by lack of oxygen at high altitudes) affects most people to some extent.
How do I know if I am suffering from altitude sickness?
How altitude sickness affects you can range from mild to severe and occurs because less oxygen is reaching the muscles and the brain, requiring the heart and lungs to compensate by working harder. Symptoms of Acute Mountain Sickness (AMS) usually develop during the first 24 hours at altitude but may be delayed up to 3 weeks. Mild symptoms include headache, lethargy, dizziness, difficulty sleeping and loss of appetite. AMS may become severe without warning. Please consult your doctor before departure to ensure you have an adequate level of fitness and health.
What can I do to try to prevent AMS?
• Drink extra fluids. The mountain air is dry and cold and moisture is lost as you breathe.
• Evaporation of sweat may occur unnoticed and result in dehydration
• Eat light, high carbohydrate meals for more energy
• Avoid alcohol as it may increase the risk of dehydration
• Avoid sedatives
• Altitude Sickness tablets are available to help prevent/ reduce symptoms, consult your physician for advice on whether these are suitable for you.
South America is a photographers dream with its vibrant people, great diversity of landscapes and history offering unparalleled photo opportunities. Come fully prepared and equipped to take full advantage of the ideal photographic environment. Some tourist sites charge an additional fee for tourists with cameras. It’s unwise and possibly illegal to take photos of military installations or security-sensitive places such as police stations; and we suggest you ask for permission before photographing individuals, particularly indigenous people. If someone is giving a public performance then permission is not usually necessary – but if in doubt, ask or refrain.
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip and you must also be able to provide evidence of a return or onward ticket. You should carry your passport with you at all times to ensure against its loss or theft in hotels. However, certain hotels may need to hold your passport overnight in order to comply with local regulations.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
What visas do I require?
You must contact your Travel Agent or applicable government authorities to get the necessary documentation. It is the sole responsibility of each passenger to have necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Can Scenic Tours arrange my passport and visas?
Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
How do I obtain an Egyptian visa?
Please note that Australian passport holders require a visa for entry into Egypt. You may obtain your visa before departing Australia from the Consulate General of the Arab Republic of Egypt or you can choose to organise your visa on arrival. There are a number of currency and visa booths in the terminal prior to arriving at Immigration. The process is to approach the booth, request a visa and pay US$15 per person. The booths will be able to provide change of larger notes into US dollars or Egyptian pounds. You then proceed to the Immigration booth and hand over your passport, visa sticker and relevant documents (which will be handed to you onboard the aircraft prior to arrival). Our transfer representative will be waiting for you once you clear immigration to assist with baggage collection.
How do I obtain a Jordanian visa?
Please note that Australian passport holders require a visa for entry into Jordan. The visa can be arranged prior to departure from Australia, although this is not recommended. The visa should be arranged on arrival at Amman airport, and is required to DEPART from Jordan. The cost of the Visa is 20JD (approximately USD$30) per person. Dependent on the number of clients departing together as a group, Scenic Tours may be able to obtain a group visa waiver. The Departure Fee (visa) will only be payable if you are departing within a group of 1 to 4. Groups of 5 and above do not need to pay the fee. The Tour Director, or our local representative in Jordan, will advise you of this prior to departure flight.
How do I obtain a visa for Turkey?
Australian passport holders will need a visa to enter Turkey. This can be obtained at the border in the form of a sticker at a cost of USD$20 per person. New Zealand passport holders do not require a visa to Turkey. Please check current details with your travel agent before departure.
How do I obtain a visa for Dubai?
For Australian and New Zealand passport holders that are visiting Dubai, a visa is issued free of charge upon point of entry. In Dubai the law also states that every passport must be scanned individually at check-in to the hotel. The scanning is done individually as the system is connected to Police Authorisation and takes several minutes to do each one. Your Tour Director will collect your passport prior to arrival at the hotel and will hand them to reception for scanning overnight. A receipt for each passport will be issued. You will be advised to collect your passport from reception after breakfast in the morning.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger, however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your baggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your baggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand Governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of these restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry onboard the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
- Casual sportswear for daytime that can be mixed/matched/layered
- Jumper/warm jacket for cooler nights
- Swimwear
- Comfortable walking shoes with rubber soles for good grip
- Sunglasses and sun hat
- Women require at least one dress or skirt
What do I need to pack to wear on the Nile cruise?
Dress on board the boat is casual during the daytime and smart/casual in the evening. Shorts are not permitted at dinner. Ladies may like to dress up a little more in the evening. For gentlemen, jackets and ties are not obligatory. One night on the cruise is a ‘Galabya Night’ where passengers are asked to wear the local Egyptian dress. Traditional outfits can be bought in Egypt at a small additional cost.
What is appropriate dress in Egypt and Dubai?
As Egypt and Dubai are conservative Muslim nations, modesty in dress is expected. In religious buildings, both men and women need to cover their shoulders and legs. Some holy places will supply scarves for tourists to borrow. For those passengers travelling to Dubai, the dress code is more relaxed compared to most of the Middle East. However, take care to wear clothing that would not be considered too revealing. Comfortable walking shoes are also recommended, as you will need these daily whilst sightseeing, which includes climbing through ruins and crossing rough ground. Closed-in shoes are better than sandals as they keep out the dust and sand.
What else do I need to pack?
The following list may be useful when packing for your trip:
- Airline tickets and passport (plus a photocopy and extra passport photos)
- Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
- Traveller’s cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
- Spare memory card for your digital camera or film in clear plastic containers
- Only those keys needed on return
- Personal medication and prescriptions, extra glasses/contacts and prescriptions
- Sunscreen, lip balm and insect repellent
- First aid kit including anti-itch cream for insect bites, antibiotics and medication for motion sickness, diarrhoea and vomiting
- Pocket calculator, address book, journal and pens
- Tissues and anti-bacterial hand wipes or hand sanitiser
- Raincoat or umbrella
- Plastic bags for dirty laundry, washing powder and elastic clothesline
- Travel alarm clock, earplugs and sleep mask
- Adaptor plugs, mobile phone charger, battery charger
- Small torch and batteries (there is minimal lighting at remote locations)
- Binoculars
- Face cloth/flannel (most hotels don’t provide)
- Multiple photocopies of your passport to assist with Hotel check in
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but strongly recommended.
Can I take prescription medicine into Egypt, Jordan, Turkey and Dubai?
Yes. We suggest you pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor's orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can by drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
What sort of vaccinations and health precautions should I take?
You will need to make an appointment with your personal GP before departure to review pertinent health precautions including necessary vaccinations and medications. No inoculations are compulsory at present for entry into Egypt, however typhoid, cholera, tetanus and polio are recommended. Also please refer to the Australian Government’s Smart Traveller website for additional information.
What fitness level do I require?
All travellers to Egypt should be in reasonably good health. There is a significant amount of walking on this tour and archaeological sites and temple floors are far from even. On several days the walking can be arduous, and even on those days when walking is not difficult, there may be long stretches of time when guests will be on their feet. Guests who require assistance walking may not be able to fully participate in the sightseeing. If you have a medical condition, which might limit your participation in activities, please consult your physician for pre-departure health advice and notify us as soon as possible, if you have not already done so.
Are wheelchairs accommodated?
Lake Nasser and Nile Cruise Ships do not have elevators therefore you will need to navigate two flights of stairs to access guest cabins and public areas. We regret that wheelchairs cannot be accommodated. Disembarking the riverboat requires walking down many steps to a narrow gangway. The steepness and the number of steps depend upon the river water level.
Can I smoke on tour?
Smoking is very common in Egypt, Jordan and Dubai. As a result, few restaurants and hotels have nonsmoking sections. A “non-smoking” room often means the establishment has merely removed the ashtray. Where possible we have requested non-smoking rooms and non-smoking sections of restaurants. On board the Lake Nasser and Nile Cruise Ships, smoking is only permitted on the outer decks. Smoking is not allowed in cabins or in public areas. Smoking is not permitted on motor coaches used during the land touring and shore excursions.
Are there any health risks that I should be aware of?
Viral Gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with Viral Gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact. If you have further questions about any aspect of your health or safety while on tour, please do not hesitate to ask your Tour Director.
What sort of fitness level do I require to travel in Egypt, Jordan, Turkey and Dubai?
It is not possible for large coaches to be used for some city sightseeing. Many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. There may be split-levels, steps and uneven surfaces in many cities, so please watch your step. Access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. High-heeled shoes are not suitable for walking whilst on tour and it is essential to have comfortable, rubber-soled walking shoes. We recommend you bring a collapsible walking stick if you have any mobility difficulties.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
Weather & Climate :
On Your Tour
What can I expect on the Nile cruise?
Space is obviously a limiting factor, so please accept that cabins will be smaller than hotel rooms. Drinks and extras are signed and paid for at the end of your cruise. The Nile cruises featured on all itineraries to Egypt operate between the cities of Luxor and Aswan. These cities lie only 240km apart, which means this distance could easily be covered in only 1 or 2 days without stops. Due to logistical and scheduling reasons the cruises are offered only as 3 or 4 night packages. This allows for extensive sightseeing along the way and, as such, time is spent in port in Luxor, Edfu, Kom Ombo or Aswan. Each cruise itinerary will, however, have an element of daytime cruising allowing you to relax and see life along the river.
What time can I check-in to my hotel?
If your flight arrives before noon (usually 2pm is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas.
Please Note: You are required to have at least 4 copies of your passport when checking in to your hotel in Egypt.
When will I receive details of my internal flights?
Please note that in Egypt internal flight allocations to and from Aswan and Luxor are not under Scenic Tours control, but are advised by the Egyptian airline at short notice. For this reason we do not have flight numbers or times for your internal flights. These will be advised as soon as possible by your Tour Director whilst you are on tour.
Are their laundry facilities available?
Laundromats are scarce and having laundry done professionally in the hotels can be expensive, so you may wish to bring some washing powder. A laundry service is available on the Nile River cruise and the cost is reasonable.
Will I need an adaptor for electrical items?
Most areas use 220 AC volts, requiring a rounded two-prong wall plug. An adaptor will be required.
What is local transport like for free days in Cairo?
Shared taxis (black and white) are an inexpensive and convenient option around Cairo. You should fix the fare before departure and tips are not expected. Private taxis and hotel taxis are more expensive, but offer a greater degree of comfort and reliability.
What monetary currency is in use in Egypt Jordan, Turkey and Dubai?
The unit of currency in Egypt is the Egyptian Pound (LE) divided into 100 Piastres (PT).
- Notes: (LE) 100, 50, 20, 5, 1 (PT) 50, 25
- Coins: 25pt, 20pt, 10pt, 5pt
The unit of currency in Jordan is the Jordanian Dinar (JD), which is often called the ‘jaydee’. The dinar is divided into 100 piasters of 1000 fils. The fils is the unit most commonly used and you will usually see prices written as 4,750 (which is 4 JD and 750 fils).
- Notes: 50, 20, 10, 5, 1
The unit of currency in Turkey is the Yeni Türk Lirasi (New Turkish Lira; YTL).
- Notes: 5, 10, 20, 50 and 100 lira
- Coins: 1, 5, 10, 25 and 50 kurus and a 1 lira coin
The unit of currency in Dubai is the UAE Dirham (Dh.) or the Arab Emirate Dirham (AED) as it is termed in international markets. The dirham is divided into units of 100 fils.
- Notes: 1000, 500, 200, 100, 50, 20, 10, 5
- Coins: 1 (Dh.) 50, 25, 10, 5, 1
How much foreign money should I bring with me?
Before you leave on your trip, it is a good idea to obtain a decent supply of cash in Egyptian Pounds for your immediate use on the first day of the tour and for use at the airports during transit. Banks are not always open and hours can be inconvenient. Foreign currency can be purchased before you leave at major banks and international airports.
Are ATMs widely available?
Yes, using a debit or credit card is becoming a popular method of obtaining money whilst travelling. In most cases, you pay only your usual bank fee rather than a commission, although this may vary depending on your bank's policy. Generally, you will get the best available exchange rate as well. Be sure to check with your bank before departing to activate your card and don't forget to bring your pin number.
What about credit cards?
Most international credit cards are accepted locally. Some shops and restaurants require a minimum purchase amount when using them. Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. We recommend that you have a pin number for your credit cards, as some businesses only accept payment with a pin. Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted. Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour. Also ask your credit card company for the emergency number (suitable for international access – not starting with 1800 or 0800) to report loss. It is recommended you contact your bank before leaving Australia to advise that you will be using your credit card overseas and to check that you can withdraw cash on your card abroad.
Are travellers cheques widely accepted?
Travellers cheques are easily obtained from your bank. You will find it an advantage to have your travellers cheques in a currency that is easily exchanged such as US Dollars or Pounds Sterling. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as an emergency contact phone number (suitable for international access, not those starting with 0800) in case of loss or theft. It is worth carrying some cheques in small denominations as it may be difficult to cash larger cheques in hotels and shops. Travellers cheques can be changed at your hotel and some local banks. Many banks charge a set rate, so it could be worth your while cashing more money, less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops. Please note that travellers cheques are becoming harder to cash while credit and ATM cards are becoming more readily available and there are also the options of money cards pre-loaded with foreign currency.
What are banking hours?
In Egypt, banks are open 8.30-13.30 Sunday to Thursday. In Dubai it is 8.00-13.00 from Saturday to Wednesday with some also open 16.30-18.30. On Thursdays banks operate from 8.00-12.00.
Is it easy to exchange currency in Egypt, Jordan, Turkey and Dubai?
Exchange facilities are easily found at airports, banks and in all large hotels, and travel offices. Everywhere will give you the same tourist rate of exchange, so don't waste your time shopping around. Most hotel banks are open 24 hours.
What is the tipping protocol?
As a guide, tipping is expected in Egypt and Dubai. For this reason it is important to carry around a good number of 1 EP bills in your pocket. Porters, taxi drivers, doorkeepers and many others will expect this of you. There is no need to give a lot of money - small tips are fine. It is customary to leave a 10% tip (before taxes) at a restaurant. The bill already has a 12% service charge included in the total. For taxi drivers, tip an extra few pounds if the driver has made an extra effort to get you to your destination. In hotels, rates vary according to the level. In five-star hotels, a 10EP tip may be in order for the porter, particularly if you have lots of luggage. Chambermaids get about 5EP for each visit, although this depends on the level of service. Room-service waiters, like restaurant waiters should be tipped approximately 10% of the total bill.
Does Scenic Tours cover the tips?
Whilst on tour, Scenic Tours has prepaid certain tips and gratuities for you, including Tour Director, boat crew, local guides, porters (1 piece of luggage), and meals included in your tour. Tipping is NOT included for meals, drinks, taxis and transfers that are not included as part of the tour.
How should I deal with hawkers and retailers?
You will experience many retailers, hawkers and taxi operators engaging you in conversation to continually offer their services. Be prepared for the need to politely decline these offers, on a regular basis, if they are not required. You may be approached by locals offering to show you interesting features, so be prepared that you will be asked for a tip if you accept their offer.
What times are shops generally open?
Most shops are open from 9am - 10pm daily except Sundays. Most shops, offices and banks close for siesta between noon and 4pm.
Is bargaining acceptable practice?
Bargaining is a way of life in the Middle East. Never be afraid to open your bid too low, you should probably expect to pay 50% of the original asking price, so enjoy the lengthy negotiations a purchase will involve.
Where is the best place to buy souvenirs?
Leatherware, alabaster, papyrus, jewellery, antique artifacts, gold, brass and silverware are also easily available at low prices in the bazaars, the West Bank of the Nile, in Luxor and other tourist spots. Goods available at the hotel stores will be more expensive (though perhaps better quality) and prices are generally fixed.
What is the customs allowance on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free. Alcohol – 2.25 litres, cigarettes/tobacco – 250 grams or 50 cigars, other articles up to a total combined value.
How can I make telephone calls back to Australia?
Phoning home from hotels is expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. While public telephones are difficult to find and operate we recommend the use of a personal mobile phone device. It is a much more convenient way to stay in touch with family and friends back home. You can activate a network service, which allows you to receive and make calls whilst in another country, called international roaming. Please see your service provider to do so. If you decide to make a direct call to Australia, always remember to dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. Please note, in some areas on the Nile Cruise there isn't a satellite facility, therefore telephones are not available.
What is the time difference from Australia?
Please use the following as a guideline only, as daylight saving changes will alter respective time variances:
- Cairo and Amman - 8 hours behind of Australian Eastern time
- Turkey - 8 hours behind of Australian Eastern time
- Dubai - 6 hours behind of Australian Eastern time
What are the local languages in Egypt, Jordan, Turkey and Dubai?
The official language in Egypt, Jordan and Dubai is Arabic.
Can I speak English?
Most educated Egyptians speak some English and many are fluent. English is also widely understood in the main tourist areas.
Is tap water safe to drink?
DO NOT DRINK THE TAP WATER. It is best to not even allow your mouth near tap water, which includes brushing your teeth. We advise you to drink bottled mineral water, which is easily available everywhere at a small cost. As Egypt is very hot and dusty, you should drink plenty of fluids to avoid dehydration. Ice cubes are made from local water, so we recommend you order drinks without ice also. Tap water in hotels, restaurants and aboard the Lake Nasser and Nile Cruise Ships is not potable. Use caution when eating salad items that may have been washed in tap water. Always drink bottled water with an unbroken seal. Well-known brands of bottled beverages are generally considered to be safe. It is advisable to clean your teeth with bottled water. Avoid having ice in drinks unless you are confident it has been made with bottled water.
Are there any foods that I should avoid?
Eating uncooked vegetables should be avoided. Eat fruit that you can peel, and make sure fresh fruit has been washed. Wash your hands before and after eating. Most meals on this tour are in hotel restaurants where cleanliness is good and they are used to catering to westerners.
What precautions should I take for safe travel?
Your safety is very important to us at Scenic Tours, since we make it our business to know the areas we travel in, you are never at any undue risk. Safety and security however is a matter of common sense: do not carry large sums of cash with you, keep a close watch on handbags, purses, and wallets when walking in crowded areas, avoid walking alone at night, lock up valuables in hotel safe deposit boxes and never leave valuables in view in an unattended coach. We also advise you take copies of passports, credit cards and other pertinent identification and documents. Keep one copy with you, and leave one copy with your emergency contact at home.
How do I judge how safe it is to travel in these countries?
You must make your own enquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
Are there issues with pickpocketing?
Crowded tourist sites all over the world are at pickpocket risk. You should always be on alert and keep your money and valuables hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home. While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What side of the road do cars drive?
Don't forget cars drive on the other side of the road - so remember to look left when you cross the road. You'll find you will tend to look both ways twice before you get orientated.
What precautions should I take for safe travel?
Your safety is very important to us at Scenic Tours, since we make it our business to know the areas we travel in, you are never at any undue risk. Safety and security however is a matter of common sense: do not carry large sums of cash with you, keep a close watch on handbags, purses, and wallets when walking in crowded areas, avoid walking alone at night, lock up valuables in hotel safe deposit boxes and never leave valuables in view in an unattended coach. We also advise you take copies of passports, credit cards and other pertinent identification and documents. Keep one copy with you, and leave one copy with your emergency contact at home.
How do I judge how safe it is to travel in these countries?
You must make your own enquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
Are there issues with pickpocketing?
Crowded tourist sites all over the world are at pickpocket risk. You should always be on alert and keep your money and valuables hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home. While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What side of the road do cars drive?
Don't forget cars drive on the other side of the road - so remember to look left when you cross the road. You'll find you will tend to look both ways twice before you get orientated.
Are there any restrictions around photography?
Museums and attractions have differing rules regarding cameras and videos. While some do not allow cameras to be taken in at all, at others a fee or a permit may be required. Your guide will advise of the rules at each particular site and what is required. Please tell your guide if you will require a permit at the time and he/she will purchase a special ticket and advise you accordingly. In many museums, tombs and temples the use of a flash is strictly prohibited. Photography is also prohibited in 'restricted' areas such as bridges, dams, ports and airports. For keen photographers it is recommended that a polarizing lens and a UV filter be taken for your lenses as the intense bright sunlight can wash out photos.
Are there any religious or holy days that we must be aware of?
The Muslim Sabbath is Friday.
Scenic Touring FAQs
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
What visas do I require?
You must contact your travel agent, the country’s consulate representation in Australia, or applicable government authorities to get the necessary and current information and documentation on visa requirements for your nationality. It is the sole responsibility of each passenger to have the necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.
Can Scenic Tours arrange my passport and visas?
Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited.
How much luggage can I bring with me?
The tour allowance is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag onboard the coach for the duration of the tour. Additional bags beyond this allowance may incur additional charges, which must be settled directly with the hotel or airline.
Are porterage fees included?
Luggage handling and porterage of your luggage (as per the luggage allowance above) is included.
Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your baggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your baggage for transfer services and hotels.
Do I need any specific luggage for Africa?
Yes. When travelling in Kenya you need to take a small soft bag to pack down into, as suitcases are unable to be taken in safari vehicles. Suitcases will be stored in Nairobi whilst touring and returned to you at Nairobi Airport.
What type of clothing will I need?
Lightweight clothing in neutral colours is suitable, including a long-sleeved shirt for protection from the sun and long pants for protection from mosquitoes in the evenings. Casual sportswear is fine during the day. We recommend packing clothes that can be layered plus warm clothing for cooler evenings and early morning game drives. Don’t forget suitable swimwear, comfortable walking shoes with rubber soles for good grip, sunglasses and a wide brimmed sun hat.
Please note: The dress code for dinner on the Blue Train is jacket and tie for men and elegant eveningwear for ladies.
What else should I pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Traveller’s cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and tropical strength insect repellent containing DEET
• Pocket calculator, address book, journal and pens
• Face cloth/flannel (as most hotels don’t provide), tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Small torch and batteries (there is minimal lighting at remote locations)
• Good quality binoculars is essential for effective game viewing
What should I pack in my hand luggage?
In your hand luggage we suggest you carry a good supply of any medication, extra film or memory cards and spare batteries for your camera, sunscreen and sun hat, a pen and a spare pair of prescription glasses, plus a change of clothes and your toiletries in case of mislaid luggage.
Are there any luggage restrictions on tour?
The Australian Government has enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What level of fitness do I require for your African tours?
Our African tours require clients to have a good level of health and fitness and we recommend a visit to both your doctor and dentist before your trip.
What kind of conditions should I prepare for?
In Kenya, Namibia and Botswana you can expect dusty and/or unsealed road conditions and you will walk on undulating surfaces in Namibia, therefore good physical condition is necessary. Travel in Kenya is by 4WD safari vehicle and it is highly recommended clients with back conditions and/or mobility difficulties consult their doctor before participation. In the winter months, the big game areas can be dusty. Wrap-around sunglasses provide the best protection from dust and other eye irritants, and guests with contact lenses should bring glasses and eye drops.
Proximity to the equator makes the African sun particularly strong so ensure you use the proper level of sun protection. Sun protective chapstick, sunscreens, moisturising creams and insect repellents are recommended.
Can I travel with a wheelchair?
Unfortunately many destinations in Africa do not have facilities to accommodate wheelchairs and other walking aids. Please also be aware that many African tours require good mobility and fitness levels as walking and getting on/off transport is required in many areas.
What vaccinations and health precautions do I need?
You will need to make an appointment with your personal GP or travel clinic at least 6 weeks prior to departure to review pertinent and up-to-date health precautions including vaccinations and medications recommended for the area to which you are travelling.
Please note:
• A Yellow Fever Vaccination Card is required for entry into Kenya.
• Malaria tablets are advisable for all non-African visitors. We strongly advise that you cover up by wearing long sleeves and long pants and use mosquito repellent.
• Seasonal outbreaks of cholera in Zambia and Kenya are common. Please consult your GP or travel clinic on precautionary measures. Please ensure you only drink bottled water and avoid ice cubes and raw or undercooked foods.
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but strongly advisable.
Can I take prescription medication into Africa?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Can I take gifts for local children?
Many past passengers have enjoyed the experience of giving the local village children small gifts from Australia. During your tour you will have the opportunity to visit the Nakuru Baby Orphanage Centre and meet the Australian family who established the Orphanage, plus the children and volunteers. Scenic Tours makes a donation to the Orphanage with each group that visits.
What sort of gifts are appropriate to bring?
If you would like to bring gifts from Australia, we suggest anything that children would enjoy, such as pencils, pens, coloured paper, reading books or small toys. Any gift will be greatly appreciated but is of course at your discretion and not compulsory.
What books can I read in preparation for understanding Africa?
There are a lot of wonderful books that depict Africa’s history, culture and landscapes including:
• Africa's Animal Kingdom: A Visual Celebration - Kit Coppard
• African Nights: True Stories from the Author of I Dreamed of Africa - Kuki Gallmann
• Out of Africa - Isak Dinesen
• The Worlds of a Maasai Warrior: An Autobiography - Tepilit Ole Saitoti
• Facing the Lion: Growing Up Maasai on the African Savanna - Joseph Lemasolai-Lekuton
• Wildlife - Mitsuaki Iwago
• The Safari Companion: A Guide to Watching African Mammals Including Hoofed Mammals, Carnivores and Primates - Richard D. Estes
• History of Africa - Kevin Shillington
On Your Tour
How do I receive details and tickets for my internal flights within Africa?
Flight numbers and times for your internal flights will be advised to you on tour by your Tour Director. They will also provide you with your internal flight tickets.
What time can I check-in to my hotel?
If your flight arrives before noon at the city where your tour starts, the hotel may not have your room available until mid-afternoon. We do our best to prevent this from happening but if you have to wait you could use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
Do I have an allocated seat on the tour coaches?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all our coaches. It works on a scatter system, rotating everyone by numbers, which allows you to get to know other members of the group you may not have already met.
Are laundry facilities available?
Hotels in Africa do not have public laundry facilities, however the housekeeping departments of all hotels do offer a laundry service but this can be costly. The Blue Train does have a limited laundry service however is also expensive.
Do I need to bring electrical adaptor plugs?
Yes you will require an adaptor plug as Africa’s electricity current is 220 volts AC and both round and rectangular three-pronged plug sockets are in use. Appropriate adaptor plugs should be purchased before leaving home to use for items including shavers and mobile phone chargers.
What monetary currency is in use in Africa?
There are different monetary currencies in use across Africa as follows:
South Africa
The official currency is the 'Rand', which is divided into bank notes of 10, 20, 50, 100, 200 and coins of 1, 2, 5, 10, 50c 20c, 10c, 5c, 2c, 1c.
Please note: The Reserve Bank of South Africa has recalled all R200 notes that were printed prior to 2006. We recommend that you do not accept any R200 when exchanging funds prior to departure, as we cannot guarantee that they will be accepted.
Zambia
The official currency is the Zambian Kwacha (ZMK), which is divided into 20, 50, 100, 500, 1000, 5000 and 10,000 notes.
Please note: Higher denominations are often referred to as 'pin' where 1 pin generally equals ZMK 1000.
Kenya
The official currency is the Kenya Shilling (KSh) divided into 100 cents.
Please note: We recommend taking US dollars in small notes with you to be used in Kenya. In Kenya they will only accept brand new notes, so you need to ensure that the notes you receive are in mint condition, and recently issued, as often older notes will be refused also.
How much foreign money should I bring with me?
Before you leave home it is important to obtain a small amount of cash in South African Rand for your use on day one of your tour and at the airports during transit. Foreign currency can be purchased before you leave at major banks, foreign currency exchange offices and at international airports.
Are all credit cards accepted in Africa?
Most international credit cards are accepted in Africa. Some shops and restaurants require a minimum purchase amount when using them. Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. We recommend that you have a pin number for your credit cards, as some businesses only accept payment with a pin.
What else should I be aware of when using credit cards in Africa?
Most credit cards charge a fee (about 3%) for currency exchange. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted. Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour. Also ask your credit card company for the international emergency number and contact your bank before leaving Australia to advise that you will be using your credit card overseas and to check that you can withdraw cash on your card abroad.
Are there ATMs available in Africa?
Automatic Teller Machines (ATMs) are found in the large cities and operate in the same manner as Australia with an English language option. Ensure your card is activated and don’t forget your pin number.
Can I use travellers cheques?
Yes, you can use travellers cheques in Africa and we recommend that you take US travellers cheques for all tours as if they are lost or stolen they can be replaced quickly.
Can I obtain US dollars in African banks?
Generally speaking, banks in Africa are open Monday through Friday from about 9.00 to 15.30. US dollars are widely accepted in banks throughout Africa, but hard to obtain once there. We highly recommend carrying smaller denominations of US dollars, but ensure that notes are no older than three years.
What is the tipping protocol in Africa?
Tipping in Africa is a customary practice to show appreciation for the service received, and many employees rely on tipping for their income. Tipping is voluntary and made on an individual basis.
Are tips covered in my tour price?
Your tour price includes tipping porters (for 1 piece of luggage) and to drivers and local guides. Tips are NOT included for meals, drinks, taxis, transfers or items of a personal nature and are at your discretion. Tipping and porterage is not included on the BLUE TRAIN EXTENSION.
Please note: In Zambia tipping is discouraged, as it is included as a service charge on your bill.
Can I claim a VAT refund on shopping in Africa?
Foreign tourists visiting Africa can have their value-added tax (VAT) refunded provided the value of the items purchased exceeds 250 Rand. VAT is refunded on departure at the point of departure. Original tax invoices, foreign passport, plus all the items on which a refund is claimed, must be presented at the VAT refund administration office or an appointed Republic of South Africa customs and excise official on departure, and the total VAT on these items will be refunded. Visitors will be requested to fill out a VAT Refund Control Sheet (VAT 255). Where a visitor does not export all the goods specified on a particular tax invoice, only the value of the goods and the tax paid on such goods exported must be declared on this form.
What is the customs allowance on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free. Alcohol – 2.25 litres, cigarettes/tobacco – 250 grams or 50 cigars, other articles up to a total combined value of AU$900 are free of duty and tax, but goods in excess of this may attract both.
Are there restrictions on what purchases I can bring back into Australia from Africa?
Africa is a mecca for handicrafts, wooden carvings and diamonds, and they can all be brought back into Australia, but must be declared through customs. Animal skins are prohibited to be brought into Australia. Please refer to the Australian Customs and Border Protection website for more detail.
Is bargaining acceptable practice?
Yes, the art of bargaining is commonly practiced, especially in markets. This is very much Africa's culture, as developing a good rapport between shopkeeper and customer takes precedence over the actual sale.
What times are the shops open?
Shops are generally open from 8.00 to 17.00, Monday to Friday although some stay open until 19.00, and on Saturdays from 8.00 to 13. 00, although some stay open till 17.00.
Is the water safe to drink?
Due to the heat in Africa, it is essential to drink plenty of fluids, however it is not safe to drink tap water or brush your teeth with it. We recommend drinking bottled or canned drinks and ideally those of well-known brands. Do not consume ice and have bottled mineral waters opened in your presence.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available
What precautions should I take for safe travel in Africa?
Your safety is very important to us at Scenic Tours, since we make it our business to know the areas we travel in, you are never at any undue risk. Safety and security however is a matter of common sense: do not carry large sums of cash with you, keep a close watch on handbags, purses, and wallets when walking in crowded areas, avoid walking alone at night, lock up valuables in hotel safe deposit boxes and never leave valuables in view in an unattended coach or safari vehicle. We also advise you take copies of passports, credit cards and other pertinent identification and documents. Keep one copy with you, and leave one copy with your emergency contact at home.
Are the game drives safe?
All game drives are hosted by a professional ranger and guide who will answer any of your questions. Please respect your guide's judgement about your proximity to certain wild animals and never insist that the vehicle be taken closer so you can get a better photograph.
Can I feed the animals?
Never attempt to feed or approach any wild animal on foot. This is especially important near lodges where animals may have become accustomed to human visitors.
How should I photograph wildlife?
When taking close-up pictures of Africa’s wildlife, focus on the animal's eyes. This guarantees that most of the animal's face will be in focus. Be prepared and ready with your camera at all times, as animals may suddenly appear and disappear just as quickly. Never interfere with the natural behaviour of the animals in order to take a better photo. For keen photographers it is recommended that a polarising lens and a UV filter be taken for your lenses as the intense bright sunlight can wash out photos.
Can I photograph people?
Out of respect for the local cultures, seek the advice of your driver before photographing people.
Can I easily obtain batteries and memory cards?
Batteries and memory cards are expensive and difficult to obtain in much of Africa so it’s best to bring extras with you.
What sort of binoculars should I bring?
Binoculars are strongly recommended. They are invaluable for observing larger animals as well as birds. A 7 or 8 power binocular works well for most people.
Can I photograph or film in museums?
Museums and attractions have differing rules regarding cameras and videos. While some do not allow cameras to be taken in at all, at others a fee or a permit may be required. Your guide will advise of the rules at each particular site and what is required. Please tell your guide if you will require a permit at the time and he/she will purchase a special ticket and advise you accordingly. In many museums, tombs and temples the use of a flash is strictly prohibited.
Is photography prohibited in any parts of Africa?
Photography is prohibited in 'restricted' areas such as bridges, dams, ports and airports.
How can I make telephone calls back to Australia?
International telephone services are generally of excellent standard in Africa but please note that telephone calls from hotels are surcharged. Public telephones are available throughout Africa and 'International Call Cards' may be purchased at newsstands or tobacco shops.
Remember to dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. International calls are cheaper after 20.00 and before 8.00 from Monday to Friday, and between 20.00 on Friday and 8.00 on Monday.
Please Note: the majority of your East African hotels will not have telephone services.
What is the time zone difference for Africa?
South Africa is 8 hours behind Australian Eastern Standard time (this is a guide only as daylight saving changes will alter respective time variances).
Can I speak English in Africa?
Yes, English is widely spoken in Africa. South Africa is a multi-lingual country with 11 officially-recognised languages. There are over 73 dialects spoken in Zambia, but the official language is English. All media and business is in English and most Zambians speak it fairly well. English is also the official language of Kenya, but Swahili is the national language, with 42 ethnic languages spoken.
What is climate like across Africa?
Southern Africa
East and Central Africa
The long rains are from early April through to early June, and the short rains are from late November through December. Dry seasons offer excellent visibility and more reliable road conditions, and game tend to congregate around the limited water sources, making the animals easier to find. July and August are generally extremely busy in East Africa, offering comfortable temperatures.
What are the average temperatures in Africa?
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip and you must also be able to provide evidence of a return or onward ticket.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
What visas do I require?
You must contact your Travel Agent or applicable government authorities to get the necessary documentation. It is the sole responsibility of each passenger to have the necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website. As visa regulations are subject to change at short notice, Scenic Tours recommend that you contact the relevant consulates for the latest information on visa requirements. Please speak to your travel agent for more details.
China
A Chinese visa is required for all tourists holding an Australian or New Zealand passport. More information can be found at the Embassy of the People’s Republic of China in Australia website.
India
Australian and New Zealand passport holders require a visa for entry into India. This must be obtained before your departure. More information can be found at The High Commission of India in Australia website.
Vietnam
A visa is required for all tourists visiting Vietnam holding an Australian or New Zealand passport. More details can be found on the Vietnamese Embassy website.
Cambodia
An e-visa is required for Cambodia and more detail can found on the Kingdom of Cambodia Ministry of Foreign Affairs and International Cooperation website.
Can Scenic Tours arrange my passport and visas?
Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Do I need a separate visa for Tibet?
Tibet is a part of China and as such the normal China tourist visa applies for Tibet. In addition to the China tourist visa however, permits are required for visits to each region of Tibet.
Will Scenic Tours arrange the relevant tourist permits for Tibet?
Yes, please note that in this instance, permits are arranged by Scenic Tours for client travel to Tibet and therefore do not need to be arranged by you or your travel agent.
What information do you require in order to apply for my Tibetan travel permits?
You must arrange the Chinese visa in advance of arrival into China and a colour copy of this visa along with your occupation and a colour copy of the face page of your passport, will need to be faxed or scanned and emailed to the Scenic Tours office at least 45 days prior to departure. This application process can be more complicated if you specify that you are visiting Tibet on your Chinese visa application form. In such cases the Chinese Embassy or Consulate may request a ‘Visa Invitation Letter’ to be obtained from the Tibet Tourism Bureau. Scenic Tours can assist with obtaining this at a small additional cost but it is recommended you allow a minimum of 10 working days for processing. With this in mind it is best you do not refer to Tibet on your China Visa Application form.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger, however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
Do I need to take copies of all my documents on the tour?
We recommend that you carry photocopies of all your important travel documents (information and visa pages of your passport, airline tickets, credit card numbers, insurance information, etc) in a packet separate from the originals with extra copies of your passport photo. It is also suggested you leave a copy of all your important travel documents with a friend or family member.
Please note: a photocopy of the front page of your passport and the China visa page of your passport is to be given to your Tour Director at the start of China tours and the same applies for Vietnam and Cambodia tours.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your baggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your baggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of these restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry onboard the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket for cooler nights
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
• Women require at least one dress or skirt
What should I pack for the Yangtze River cruise in China?
Dining on the cruise is casual and the Captain's dinners are dressy but not formal. Jacket and tie are not required for men, however some men do choose to wear a jacket to dinner.
What is appropriate and practical dress in India?
Travellers should be aware of the fact that Indians generally dress conservatively and should do the same. Shorts, short skirts (knee-length or above) and sleeveless shirts are not appropriate off the beach. Cover as much skin as possible. Both men and women should keep their shoulders covered. Women should wear baggy clothes that do not emphasise their contours. However there is more liberalism in metropolitan cities. Comfortable walking shoes are also recommended for daily sightseeing, which includes climbing through ruins and crossing rough ground. Closed-in shoes are better than sandals as they keep out the dust and sand. In mosques, churches and temples it is obligatory to take off your shoes. It may also be customary to take off your footwear while entering into homes - follow other people's lead. Due to this, it is a good idea to have sufficient socks if you are not comfortable being barefoot.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• First aid kit including anti-itch cream for insect bites, antibiotics and medication for motion sickness, diarrhoea and vomiting
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
• Small torch and batteries (there is minimal lighting at remote locations)
• Binoculars
• Face cloth/flannel (most hotels don’t provide)
• Multiple photocopies of your passport to assist with Hotel check in
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but strongly recommended.
Can I take prescription medication?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can be drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
What vaccinations do I require?
Consult your doctor, nearest vaccination centre or pharmacist for the most up-to-date requirements recommended for the area to which you are travelling. Also please refer to the Australian Government’s Smart Traveller website for additional information.
Please note: If you are entering India from an infected area such as Africa, then you must be vaccinated against Yellow Fever. Hepatitis (both A and B, depending on your individual circumstances), meningitis and typhoid shots are also recommended, as is a booster shot for tetanus.
What sort of fitness level do I require?
China
The pace of touring in China can be tiring due to factors such as change of diet, change of environment, high and low temperatures, distances travelled and busy days. Passengers must be able to climb ramps and steep stairs for embarkation and disembarkation on the Yangtze Cruise portion of the tour. The land touring program requires passengers to be able to walk for up to 1-2 kilometres over steps and uneven ground. For your safety and enjoyment, you should be in good physical condition to participate in all tours.
Vietnam and Cambodia
The pace of touring in Vietnam and Cambodia can be tiring due to factors such as change of diet, change of environment, high and low temperatures, distances travelled and busy days. The land touring program requires passengers to be able to walk for up to 1-2 kilometres over steps and uneven ground. For your safety and enjoyment, you should be in good physical condition to participate in all tours.
What sort of first aid and medical items should I bring with me?
Medication and other items are available in larger cities, however the quality may not be as high as products from home. It may therefore be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
What books can I read in preparation?
There are many wonderful books to choose from and we highly recommend:
China
• A Traveller’s History of China - Stephen G. Haw
• A Taste of China - Ken Hom
• A History of Chinese Civilization - Jacques Gernet
• The Good Women of China: Hidden Voices - Xinran
• The Joy Luck Club - Amy Tan
• The Opposite of Fate - Amy Tan
• The Crazed - Ha Jin
• Waiting - Ha Jin
• Balzac and the Little Chinese Seamstress - Dai Sijie
On Your Tour
How do I obtain my domestic flight tickets for China, India, Vietnam and Cambodia?
Tickets for domestic flights are issued in each country, with Cambodia tickets being issued in Vietnam. Your Tour Director will distribute the tickets at each destination.
Do I need my passport for domestic flights?
Yes, you are required to show your passport to board your domestic flights. Do not pack your passport in your checked luggage.
Can I take or purchase alcohol on domestic flights?
Alcohol of any kind CANNOT be carried onboard the aircraft in your carry-on hand luggage on domestic flights with in China, India, Vietnam or Cambodia. Please pack all alcohol in your checked-in luggage for all domestic flights.
Will my itinerary change at all?
The itinerary is subject to minimal changes due to internal flights. Flights may vary and some slight alterations may need to be made to maximise your experience.
Please note: due to some flights in China occurring over the lunch period, these meals included in your itinerary will be provided on an alternate date.
What time can I check into my hotel?
If your flight arrives before 12.00 midday at the city where your tour starts, the hotel may not have your room available until mid-afternoon. We do our best to prevent this from happening. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer. Please note the usual check-in times are as follows:
• China - 14.00
• India - 12.00 midday
• Vietnam - 14.00
• Cambodia - 14.00
Please note: In India, some of the hotels you will be staying in are heritage properties (former Royal Palaces and Forts) where no two rooms are the same. These grand heritage hotels were once the residence of the Royal families of these areas. This is a unique opportunity to experience the past lifestyle of Indian Royalty.
What are the coaches like?
Our coaches in China, India, Vietnam and Cambodia are unlike those used in our Australian tours as we cannot custom design them. Coaches will be large and comfortable and most likely only have one door for entry and exit. As we will be flying for portions of the tour there will be a different coach in each city.
Who will coordinate our Yangtze River cruise activities for China tours?
There will be a Cruise Director who will coordinate all onboard activities, however your Tour Director will be travelling onboard as well and will be available for your convenience if you require information, cruising tips or have any questions.
What are toilet facilities like?
China
Please bear in mind you are visiting Asia. Toilets in public places are mostly of eastern squat style. However as the country is changing dramatically, there is on occasions the odd western style toilet in a public place.
India
All toilet facilities, where coaches stop, will be Western style. All hotels also have Western style toilets.
Vietnam and Cambodia
Vietnam and in particular Cambodia are still very much developing countries, and toilets in public places are mostly of eastern squat style. However as the countries are changing dramatically there is on occasions the odd western style toilet in a public place.
Are laundry facilities available?
China
Laundry facilities are available in all the hotels during the tour however it is best to put laundry out when you are staying a minimum of two nights in the hotel. Laundry and pressing services are available onboard the Viking Jenna for a fee; price lists are in your cabin.
India
Laundromats are scarce and having laundry done professionally in the hotels can be expensive, so you may wish to bring some washing powder.
Vietnam and Cambodia
Laundry facilities are available in all the hotels during the tour however it is best to put laundry out when you are staying a minimum of two nights in the hotel.
Do I need to bring electrical adaptor plugs?
Appropriate adaptor plugs should be purchased before leaving home to use for items such as razors and mobile phone chargers (check with your mobile supplier as you may require a transformer for your charger). Adaptor plugs can be purchased from any luggage store.
China
China's electricity current is 220 volts, AC 50 Hz so adaptors are required.
India
India’s electricity current can vary but the standard is now 220 volts, AC 50 Hz so adaptors are required. Socket sizes vary, so it is recommended to carry a set of plug adaptors.
Vietnam and Cambodia
Both Vietnam's and Cambodia's electricity current is 220 volts, AC 50 Hz so adaptors are required.
What monetary currency is in use in China, India, Vietnam and Cambodia?
China
Yuan, also known as Renminbi (RMB) is the official currency of China.
India
The unit of currency in India is the rupee, which is divided into 100 paise.
• Notes: (R) 1000, 500, 100, 50, 20, 10, 5
• Coins: (R) 1, 2, 5 and (paise) 50, 25, 20, 10, 5
Vietnam
The unit of currency is the Vietnamese Dong (VND).
Cambodia
The unit of currency is the Cambodian Riel (KHR).
How much foreign money should I bring with me?
Before you leave on your trip, it is important to try and obtain a small amount of foreign cash for your immediate use on day one of your tour and for use at the airports. Foreign currency can be purchased before you leave at major banks and international airports.
Please note: At present China is suffering from a rash of counterfeiting. Fake notes are usually produced with colour photocopiers and are easy to tell, as the paper feels different. A few years ago you were only likely to see fake 100 notes, but these days there are even fake 5 notes in circulation.
Is it easy to exchange currency in China, India, Vietnam and Cambodia?
China
You can exchange cash and travellers cheques for local currency at hotels, banks and exchange bureaus. Please note that these establishments will charge a fee to exchange travellers cheques and some establishments may also charge a fee to exchange cash. Once you exchange your money in to Chinese currency, it can be a time consuming process to exchange it back in to Australian or New Zealand currency before you depart China. To do so, you will need all your receipts and the currency declaration form you completed when you arrived in China. To avoid this, it is suggested that you plan your currency exchanges during your trip in order to have as little Chinese currency as possible at the end of your trip.
India
Outside airports you can change your currency at any one of the numerous foreign exchange conversion units including banks. Some of the more common foreign exchange merchants are Travelex and Thomas Cook.
Please note: There are no restrictions on the importation of foreign currency by tourists, provided a Declaration Form is completed on arrival. The import and export of the Rupee is, however, prohibited and may not be spent in Duty Free Shops or onboard aircraft. Receipts of all currency must be kept, as it may be reconverted on departure.
Vietnam and Cambodia
You can exchange cash and travellers cheques for local currency at hotels, banks and exchange bureaus. Please note that these establishments will charge a fee to exchange travellers cheques; some establishments may also charge a fee to exchange cash. Once you exchange your money in to the local currency, it can be a time consuming process to exchange it back in to Australian or New Zealand currency before you depart. To do so, you will need all your receipts and the currency declaration form you completed when you arrived into the country. To avoid this, it is suggested that you plan your currency exchanges during your trip in order to have as little as possible remaining at the end of your trip.
Are all credit cards widely accepted in China, India, Vietnam and Cambodia?
Before travelling, check that your credit cards are valid for at least 30 days after the completion of the tour. Please note some banks and institutions require you to advise them that you will be using your credit card overseas - please contact your bank before leaving Australia.
China
Most international credit cards (such as American Express, Diners Club, MasterCard and Visa) are accepted in most locations including all hotels, onboard the cruise ship, in major stores and restaurants. However, for incidentals, small vendors and local stores you will need local currency.
India
In many cities and towns, credit cards are accepted at retail chain stores and other restaurants and stores. Small businesses and family-run stores almost never accept credit cards, so it is useful to keep a moderate amount of cash on hand. Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted.
Vietnam and Cambodia
Most international credit cards (such as American Express, Diners Club, MasterCard and Visa) are accepted in most locations including all hotels, in major stores and restaurants. However, for incidentals, small vendors, markets and local stores you will need local currency.
Are ATMs readily available?
Be sure to check with your bank before departing to activate your card and don't forget your PIN number.
China
Yes, but mainly in large cities. There is generally a service fee for using ATMs in China (approximately 3%).
India
In big cities there are now ATMs where you can get rupees against your international debit or credit card (maximum amount is 25,000 - 50,000 rupees, depending on the ATM). State Bank of India (SBI) is the biggest bank in India and has the most ATMs. ICICI Bank has the second largest network of ATMs and accepts most of the international cards at a nominal charge. International banks like Citibank, HSBC, Barclays, Deutsche Bank, ABN Amro and Standard Chartered have significant presence in major Indian cities. It is always worthwhile to have cards from at least two different providers.
Vietnam and Cambodia
Except in large cities, ATMs may not always be conveniently located. There is generally a service fee for using ATMs (approximately 3%).
Myanmar
Credit cards are not accepted in Myanmar and there are no ATMs. You will only be able to use the cash that you bring with you into the country. Please be aware of this and ensure that you have enough cash on you for the duration of your tour.
Can I take travellers cheques or pre-paid travel money cards?
Yes. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as the international emergency phone number in case of loss or theft. You can also purchase prepaid travel money cards.
What monetary facilities are there for the Yangtze River cruise in China?
The front desk have facilities to change money and clients can settle their incidental bills by most major credit cards, travellers cheques and cash.
What is the tipping protocol in each country?
China
The attitude towards tipping in China is changing rapidly, tips are now frequently offered for services in the tourism industry and in many cases supplement wages for people who work in various customer service areas such as local guides, porters in hotels and coach drivers. However, tipping is still not expected in most restaurants. If you are uncertain ask your Tour Director or your local guide whether a tip is necessary and how much. Sometimes, small gifts are a good idea when meeting and interacting with the locals.
India
Visitors are not to be expected to tip taxi drivers. However, hotel, airport and train station porters should be tipped approximately Rs20 per bag. In restaurants, if the service was good, tip anything between approximately 5-10 % of the bill.
Vietnam and Cambodia
The attitude towards tipping in Vietnam and Cambodia is changing rapidly, tips are now frequently offered for services in the tourism industry and in many cases supplement wages for people who work in various customer service areas such as local guides, porters in hotels and coach drivers. However, tipping is still not expected in most restaurants. If you are uncertain ask your Tour Director or your local guide whether a tip is necessary and how much. Sometimes, small gifts are a good idea when meeting and interacting with the locals.
Do Scenic Tours cover the tips in each country?
Yes, tips are included for the following:
• Local guides and coach drivers in each city
• Meals included on tour
• Porterage in each hotel
Tips are NOT included for meals other than included meals, drinks, taxis, transfers or items of a personal nature.
Please note: there are different requirements for Yangtze River cruise in China – see separate note.
Do I need to tip on the Yangtze River cruise in China?
Yes. The suggested amount for shipboard staff is approximately $7-$10 per passenger per day, which will be distributed among the ship's staff and shore excursion guides, and $3-$5 per person per day for the Cruise Manager. Additional tipping is at the passengers' discretion. This should be placed in an envelope and given to the Reception Desk at the end of your voyage.
How should I deal with hawkers and retailers in India?
In India, you will experience many retailers, hawkers and taxi operators engaging you in conversation to continually offer their services. Be prepared for the need to politely decline these offers, on a regular basis, if they are not required. You may be approached by locals offering to show you interesting features. Be prepared that you will be asked for a tip if you accept their offer.
Is bargaining an acceptable practice in India?
In India you are expected to negotiate the price with street hawkers, but not in department stores. If not, you risk overpaying. Packaged goods show the Maximum Retail Price (MRP) right on the package. This includes taxes. Retailers are not supposed to charge more than this. Though this rule is adhered to at most places, at tourist destinations or remote places, you may be charged more.
What sort of souvenirs can I buy and what should I be aware of?
Please go to the Australian Customers and Border Protection website for the most accurate and up to date information on any restrictions on products imported from each country.
China
Tourists to China prefer to buy unique handicrafts and cultural relics, such as cloisonné, jade, bronze and stone tablets with inscriptions, writing brushes, ink sticks, paper and ink slabs, antiques, paintings, calligraphic works and handicrafts including dough figurines, facial masks and kites unique to Beijing.
India
Extraordinary patience, talent and imagination goes into the making of Indian products, whether dazzling silks, hand knotted carpets, bronze statues of Hindu gods, jewellery, shoes/sandals, handbags, men’s and women’s clothing, musical instruments or perfumes. The list is inexhaustible and the prices reasonable. Each region of the sub-continent has its own specialties. The bazaars are the places to find the best bargains, but be prepared to haggle.
Please note: It is forbidden to export recognised antiques over 100 years old. It is also advisable to keep the sales receipts to convince the customs officers. Exports of wildlife and products made from them is banned. Insist on getting a proper certificate for the legitimate sale of a particular animal product to avoid inconvenience at departure.
Vietnam and Cambodia
Tourists to Vietnam and Cambodia prefer to buy unique handicrafts and cultural relics. Unique to Vietnam are items such as conical hats, lacquer ware, silk, woodcarvings, hill tribe fabrics and handicrafts, marble, ceramics, silver jewellery and paintings. Unique to Cambodia are items such as silverware, textiles, wooden sculptures and stone carvings.
Are there any customs or security issues I should be aware of?
China
You are allowed to import 400 cigarettes, four bottles of wine or spirits and a reasonable amount of perfume. Cash exceeding AUD$5,000 should be declared. Don't take any cold meats or fresh fruit with you as Chinese law forbids their import. There are limits to items, such as herbal medicine, that you can take out of the country. Rare animals and plants also cannot be exported. Cultural relics, handicrafts, gold and silver ornaments and jewellery purchased in China have to be shown to customs on leaving. If these items are deemed to be 'cultural treasures', they will be confiscated. All bags are x-rayed.
India
When entering India, the personal allowances for travellers over the age of 18 are:
• Spirits - 1 litre
• Cigarettes and Tobacco - 200 cigarettes, 50 cigars or 250 grams of tobacco
International airports operate the conventional green and red channels, with officials liable to carry out sudden spot check on passengers passing through the green channel. If carrying certain items of high value such as video cameras, lap top computers or cameras, you may be asked to fill in a Tourist Baggage Re-export Form (TBRE) while entering the country, which allows one to bring items into India free of duty, provided it is re-exported when leaving. If carrying penknives, batteries, electronic items, liquids including perfumes, cosmetics and alcohol it may be prudent to pack them in the checked in baggage as they may be confiscated. This applies to all domestic flights on the sub-continent. For extra security reasons, it may be necessary to identify your baggage on the tarmac before it is loaded on to the aircraft.
Vietnam
You are allowed to import 200 cigarettes or 50 cigars, 1.5 litres of alcoholic spirits/wine or 3 litres of beer and a reasonable amount of perfume. Cash exceeding AUD$5,000 should be declared. Don't take any cold meats or fresh fruit with you, Vietnamese law forbids their import. There are limits to items, such as herbal medicine, that you can take out of the country. Rare animals and plants also cannot be exported. Cultural relics, handicrafts, gold and silver ornaments and jewellery purchased in Vietnam have to be shown to customs on leaving. If these items are deemed to be cultural treasures, they will be confiscated. All bags are x-rayed.
Cambodia
You are allowed to import 200 cigarettes, 1.5 litres of alcoholic spirits or wine and a reasonable amount of perfume. Cash exceeding AUD$5,000 should be declared. Don't take any cold meats or fresh fruit with you, Cambodian law forbids their import. There are limits to items, such as herbal medicine, that you can take out of the country. Rare animals and plants also cannot be exported. All bags are x-rayed.
What is the customs allowance on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free. Alcohol – 2.25 litres, cigarettes/tobacco – 250 grams or 50 cigars, other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
How can I make telephone calls back to Australia?
If you decide to make a direct call to Australia, you need to dial the international access code followed by the country code 61 (Australia), the area code (without the 0) and the phone number.
China
The international telephone services from China have improved over the years but are still not of our standard. It is important to remember, however, that telephone calls from hotels are surcharged. Ship-to-shore telephone calls can also be extremely expensive. Phone cards like China Call Back II Phone Card and Two-Way Phone card are the most efficient and economical way to call home.
India
Phoning home from hotels is expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. There are many ISD booths all over India and the call rate to make international calls is relatively inexpensive.
Vietnam and Cambodia
The international telephone services have improved over the years but are still not of our standard. It is important to remember, however, that telephone calls from hotels are surcharged.
What are the time zone differences?
Please use the following as a guideline only, as daylight saving changes will alter respective time variances.
China
China is 2 hours behind Standard Australian Eastern time.
India
India is 5.5 hours behind Standard Australian Eastern time.
Vietnam and Cambodia
Vietnam and Cambodia are 3 hours behind Standard Australian Eastern time.
What languages are spoken and is English understood?
China
China's language is officially Mandarin, as spoken in Beijing. About 70% of the population speak Mandarin, but the country is awash with dialects. Of the seven major strains, Cantonese is the one you would have most likely heard of. Some Chinese speak English, but please remember when communicating that you will need to slow your speech down.
India
India's language is officially Hindi, but there are a total of 15 major languages and 544 dialects spoken in India. English is also widely spoken.
Please note: In India, good non-verbal communication is essential. It is important to understand that Indians have different nods for yes, ok and no. If they are shaking their head back and forth, they mean yes. If they are nodding their head in a tilting motion from right to left, they mean ok, indicating acceptance. The movement is in a figure eight, and looks identical to the western nod for ‘sort of’. If they shake their head from left to right twisting it about the vertical axis, they mean no.
Vietnam and Cambodia
Vietnam's official language is Vietnamese and Cambodia's official language is Cambodian or Khmer. English is spoken by some, but please remember when communicating to slow down your speech.
What sort of food can I expect?
Your tours cover an amazing range of cultures and landscapes and the food available en route reflects this diversity.
Please note: observing simple precautions such as peeling fruit, avoiding reheated food and using bottled water or boiled water will minimise stomach upsets.
China
Your meals are mainly Chinese dishes served banquet style. Local Chinese beer will be available, however some restaurants do offer Chinese wine, and imported wines are available in the hotel lounges. Breakfast will be a wide range of fruits or a cooked breakfast.
India
Your meals are mainly Asian-style dishes. A traditional meal is usually served in a large metal plate called a ‘thali’ with a number of small bowls used to hold the gravy dishes. The meal is normally accompanied with Indian bread (which varies from region to region) and rice. Imported wines and liquors are also available. The quality of Indian wines are improving steadily and are almost of international standards. Indian beer and rum are considered excellent, and while gins and vodkas are good, the Indian whisky is an acquired taste.
Vietnam and Cambodia
Your meals are mainly Asian style dishes served banquet style. Local beers will be the favoured beverage, however some restaurants do offer imported wines. Breakfast in the morning includes a wide range of fruits and a cooked breakfast.
Is the water safe to drink?
China
No, tap water in China is not suitable for drinking. You should also not use it to brush your teeth or shave if you use a razor. The hotels supply two complimentary bottles of mineral water daily in your room. Bottled mineral water is sold for around 3 Yuan and is widely available in stores, restaurants and street kiosks. Always remember to make sure that the water is fresh before drinking it.
India
No, tap water is generally not safe for drinking. However, some establishments have water filters/purifiers installed, in which case the water is safe to drink. Packed drinking water (popularly called ‘mineral water’ throughout India) is a better choice. Bisleri and Kinley are popular and safe brands, but if the seal has been tampered, it could be purified tap water, so always make sure that the seal is intact before buying. You should also not use tap water to brush your teeth or shave. Bottled mineral water is sold for a minimal cost and is widely available in stores, restaurants and street kiosks.
Vietnam and Cambodia
No, tap water in Vietnam and Cambodia is not suitable for drinking. You should also not use it to brush your teeth or shave if you use a razor. Bottled mineral water is sold for a minimal cost and is widely available in stores, restaurants and street kiosks. Always remember to make sure that the water is fresh before drinking it.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available as they eat very different food to us.
Please note: the selection of foods in China, Vietnam and Cambodia for vegetarians and other dietary requirements can lack variety and flavour. Your Tour Director will do their best to make sure your requirements are met however it is recommended that you bring a small supply of energy bars, nuts or dried fruit from home to supplement your diet.
What is the climate like in each country?
China
China has a great diversity of climates due to its size. The best times to travel are spring and autumn when the weather is pleasantly warm with very little rain and low humidity, although temperatures can drop away at night.
India
In India, it rains only during a specific time of the year. The season as well as the phenomenon that causes it is called the monsoon. There are two monsoons, the Southwest and the Northeast, both named after the directions the winds come from. The Southwest monsoon causes rains over most parts of the country, and is the crucial variable that decides how the crops (and therefore the economy) will do. It lasts from June to September and hits the West coast the most. The Western coastline is therefore much greener than the interior. The Northeast monsoon hits the East coast between October and February, mostly in the form of occasional cyclones, which cause devastation every year. The only region that gets rains from both monsoons is North-Eastern India, which consequently experiences the highest rainfall in the world.
Vietnam and Cambodia
Vietnam and Cambodia both have great diversity of climates. The best times to travel are spring and autumn when the weather is pleasantly warm with very little rain and low humidity, although temperatures can drop away at night.
What temperatures can I expect?
China
The temperatures vary in spring (April-May) from 10°-24°C with summer (June-September) temperatures averaging 20°-32°C. During summer the weather can be hot and humid with heavy rainfall in some areas so please be prepared. In the North around Beijing during spring the 'yellow winds' visit carrying sands from the Gobi Desert. They can be unpleasant at times but as they dispel, the sky has a quality of light that is quite unique.
India
India experiences at least three seasons a year, summer, rainy season (Monsoon) and winter, though its only drops to around 25°C in the tropical South in the winter. The North experiences some extremes of heat in summer and cold in winter, but, except in the Himalayan regions, snow is almost unheard of. November to January is the winter season and April and May are the hot months when everyone eagerly awaits the rains. There is also a brief spring in February and March, especially in North India.
Vietnam and Cambodia
The temperatures vary in spring (April-May) from 10°-24°C with summer (June-September) temperatures averaging 20°-32°C. During summer the weather can be hot and humid with heavy rainfall in some areas so please be prepared.
What precautions should I take for safe travel?
Your safety is very important to us at Scenic Tours, since we make it our business to know the areas we travel in, you are never at any undue risk. Safety and security however is a matter of common sense: do not carry large sums of cash with you, keep a close watch on handbags, purses, and wallets when walking in crowded areas, avoid walking alone at night, lock up valuables in hotel safe deposit boxes and never leave valuables in view in an unattended coach or safari vehicle. We also advise you take copies of passports, credit cards and other pertinent identification and documents. Keep one copy with you, and leave one copy with your emergency contact at home.
How do I judge how safe it is to travel in these countries?
You must make your own enquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism etc in certain locations.
What health issues and precautions should I be wary of?
It is important in all countries that you stay well hydrated and drink plenty of bottled water. If you are not feeling well at any time please speak to your Scenic Tour Director who may be able to assist with advice.
China
To avoid any illness whilst on tour and to maintain hygiene we recommend the use of anti-bacterial wipes or lotion. Due to the changing culture, hygiene and food standards in China, it is common for passengers to experience some stomach upsets and cold and flu symptoms.
India
Strong sunshine, heat, digestive upsets and insect bites can hamper your trip so it is a good idea to take a few basic precautions:
• Avoid eating icecreams sold by roadside vendors, undercooked meat, unpeelable fruit or vegetable, drinking tap water or having unbottled drinks or even ice in drinks outside the hotel
• Carry a kit containing sunscreens and other lotions for protection from the sun, insect repellents and sting relief creams, water sterilising tablets and medicines for possible stomach upsets or indigestion
• Be careful about mosquitoes when outside in the evenings - use an insect repellent and wear socks and a long sleeved shirt
Should I be worried about pickpockets?
Yes, it is wise to vigilant, especially when visiting markets and busy tourist areas and streets, as pick-pockets do operate in these areas. If carrying valuables, we suggest that you carry them underneath your clothes out of sight and to carry a smaller amount of money for general use in a separate bag or wallet, enough for one day's use.
What side of the road do cars drive on?
China
Cars drive on the other side of the road in China, so remember to look left when you cross the road and take care when crossing. You will find you will tend to look both ways twice before you get orientated.
Vietnam and Cambodia
Take care when crossing the roads as the cars drive on the other side of the road in Vietnam and Cambodia, so remember to look left when you cross the road.
How do know my special requirements are taken care of?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs and cruise dinner seating requests. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your special requests with the Scenic Tour Director upon joining your tour.
Are there extra costs at the Chengdu Giant Panda Research Centre in China?
During your visit to the Giant Panda Research Centre you may be given the opportunity to hold a baby Panda, for approximately 1000RMB per person (which is equivalent to approximately AUD$180.00) or have your photo taken with a Giant Panda for approximately 500RMB per person (which is equivalent to approximately AUD$90.00). The cost of both activities is subject to change and also serve as a donation to the Research Centre. Your local guide will advise the day prior to your visit if these options will be available. Please note that large amounts of money can be difficult to obtain in one transaction throughout China. If you wish to partake in either of these experiences, we suggest you obtain this amount in advance.
What else should I be aware of?
India
It is disrespectful to touch or point at people with your feet. If done accidentally, you will find that Indians will make a quick gesture of apology that involves touching the offended person with the right hand, and then moving the hand to the chest and to the eyes. It is a good idea to emulate that.
Books and written material are treated with respect, as they are considered the concrete form of the Hindu Goddess of Learning, Saraswati. So a book should not be touched with the feet and if accidentally touched, the same gesture of apology as is made to people (see above) is performed. The same goes with currency, or anything associated with wealth (especially gold). They are treated as Goddess Lakshmi (of Wealth) in human form, and ought not to be disrespected.
Avoid winking, whistling, pointing or beckoning with your fingers, and touching someone's ears. All of these are considered rude.
Before Your Tour
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger, however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
Do I need on my passport to travel to Norfolk Island?
All travellers to Norfolk Island, including Australian citizens, must hold valid passports valid for 6 months beyond the conclusion of their trip.
Please note: non-Australian citizens intending to leave from and re-enter Australia will also need to check their Australian visa requirements.
Are there any taxes payable on Norfolk Island?
Travel to Norfolk Island is exempt from Australian Departure Tax and GST.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand Governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of these restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website, or the New Zealand Government's Aviation Security Service website. For information regarding carry-on restrictions for other countries, please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry onboard the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket for cooler mornings and nights
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
TASMANIA SPECIAL REQUIREMENTS
Please note: swimwear is required if the Spa Indulgence package is chosen in Cradle Mountain, and passengers visiting The Cadbury Chocolate Factory MUST WEAR closed-in footwear. Passengers choosing to do the full day South West Wilderness tour in Hobart will also require closed-in shoes and warm clothing.
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets (plus a photocopy)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
Can I take prescription medication to all areas including Norfolk Island?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can be drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
What sort of first aid and medical items should I bring with me?
Because we will be travelling through some remote areas, which may not have pharmacies, we advise you pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug restrictions at some airports, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
What else should I be aware of?
The top end of the Northern Territory has a number of pests, which do not occur in other regions of the Northern Territory. For this reason, no fruit, honey, vegetables or nuts can be carried on the coach from the Darwin region to other centres, including Katherine, Tennant Creek and Alice Springs as well as Western Australia. Your Tour Director will give you more information once on tour.
Tasmania has a disease-free status and as such has quarantine inspections at all entry points. To maintain this status, you must not bring in any fresh fruit or vegetables, fish or fish products, plant or plant parts, cut flowers or anything carrying soil. Even a single item such as an apple could introduce a pest or disease and as such, trained sniffer dogs are used to detect any undeclared items.
What books can you suggest I can read prior to travelling?
Northern Territory
• In A Sunburned Country - Bill Bryson
• The Australia Stories: A Novel - Todd James Pierce
• A Town Like Alice - Nevil Shute
• Hell West and Crooked - Tom Cole
• In the Middle of Nowhere - Terry Underwood
• From Strength to Strength: An Autobiography - Sara Henderson
• Uluru: Australia's Aboriginal Heart - Caroline Arnold
• Aborigine Dreaming: An Introduction to the Wisdom and Thought of the Aboriginal Traditions of Australia - James Cowan
Western Australia
• In a Sunburned Country - Bill Bryson
• The Kimberley: Australia's Unique North-West - Jocelyn Burt
• Wildflowers of Western Australia - Jiri Lochman
• A Concise History of Australia - Stuart Macintyre
• The Explorers: Stories of Discovery and Adventure from the Australian Frontier - Tim F. Flannery
Tasmania
• For the Love of Tasmania - Owens Hughes
• The Fatal Shore - Robert Hughes
• South-West Tasmania - Ken Collins
• Down Home: Revisiting Tasmania - Peter Conrad
• Beyond the Reach - Cradle Mountain - Lake St Clair National Park - Chris Bell
• A Concise History of Australia - Stuart Macintyre
On Your Tour
What time can I check in to my hotels?
If your flight arrives before noon (usually 14.00 is check-in time), the hotel may not have your room available until mid-afternoon. We do our best to prevent this from happening. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
Are laundry facilities available?
The hotels we stay at have coin-operated washing machines and dryers. Most machines take $1 and 20 cent coins. Laundry powder is available from the hotel’s reception.
What seat will I have on the coach?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all our coaches. It works on a scatter system where you are rotated around the coach by numbers.
Is there any specific information relating to the Orion Expedition Cruise in Western Australia?
• Cruise Check-in - the ship’s personnel will identify all guests and crew embarking and disembarking the ship at all times. On check-in all guests must provide their passenger ticket and passport/photo identification prior to receiving their Guest Identification Card.
• Clothing - during the day dress onboard is comfortable resort wear. We suggest that you bring 4 -5 changes of clothes including shorts, t-shirts, collared and long-sleeved shirts (to avoid sunburn), enough underwear, light cardigan or windcheater, waterproof jacket and swimming costume. In the evening, suggested attire for the gentlemen is long trousers and a collared sports shirt (jackets are not required) and for the ladies it is evening casual. The Captain's Cocktail Party prior to dinner on the second evening is dressy but not formal.
• Shoes - old reef walking shoes/neoprene slip-ons, a sturdy pair of comfortable walking shoes/boots, one pair of dress shoes, sandals that double as slippers
• Telephones and Email - all cabins feature satellite telephones. Be aware charges apply to all off ship communications. You may telephone Orion by dialling as if you were placing a call to someone in the USA. From Australia this would be 0011 1 then the number as follows: Telephone (Reception Desk): 954 499 5166 or Facsimile: 954 49 5167. Mobile phone coverage is limited due to the remote areas we will be travelling. Some network providers may have better range than others. Guests may be e-mailed aboard the Orion using the following address (please be sure that the guest's name and stateroom number are inserted in the subject line) - reception.orion@orioncruises.com.au.
• Money and Bank information - you may settle your onboard expenses using American Express, Diners Club International, Mastercard, Visa or cash. They are unable to accept personal cheques. There are no automatic teller facilities or personal expenses cash facilities onboard so please ensure you have sufficient cash.
• Tipping - tipping is not required onboard however should you wish to recognise outstanding service from an individual staff member you are welcome to do so at your discretion.
• Water - due to the heat and humidity on some cruises, we highly recommend that you drink 2-3 litres of water a day. Water will be available in your cabin mini-refrigerator or in the lounge.
• Safety - zodiacs (motorized rubber boats) will be used in many instances to land ashore. They will hold a safety briefing before boarding. We recommend suitable footwear be worn for shore excursions as it may be necessary to step into shallow water and wade ashore. If you require assistance please make the cruise staff aware before boarding.
• Smoking - Orion's no smoking policy adheres to all staterooms and the interior public spaces of the ship. Smoking is permitted outdoors on decks 4 and 6.
• Special Meal Requirements - we strongly advise that you reconfirm your meal requests with the cruise staff on check-in onboard your cruise vessel.
• Laundry Facilities - laundry and pressing services are available on board for a nominal charge. Due to safety reasons there are no dry cleaning facilities or in room ironing facilities.
• Valuables - a personal safe is located in your stateroom wardrobe. Instructions for use are displayed on top.
Do I need to bring electrical adaptor plugs to Norfolk Island?
Norfolk Island's electricity current is 240 volts AC, 50 cycles, three-pin plug. As electricity is made locally by diesel generators, a power surge protection device is advised for electronic equipment, particularly computers.
Are all credit cards widely accepted?
While Visa and MasterCard are widely accepted in mainland Australia and Tasmania, you may find American Express and Diners Club somewhat limited. Major credit cards can be used on Norfolk Island, with American Express and Diners Club enjoying fewer acceptances than MasterCard and Visa.
Are ATMs readily available?
You will find ATMs available in major cities but limited in smaller towns. EFTPOS is quite widely available in the outback, although the 'cash out' facility may be limited.
On Norfolk Island an ATM is situated at the Commonwealth Bank at Burnt Pine.
What are banking hours?
Banks in major cities in mainland Australia and Tasmania are open between 09.00-16.30 on weekdays.
Please note: due to the isolation of some areas we travel to, it may not be possible to get to a bank each day during business hours, please ensure you carry enough cash for drinks and snacks etc.
Banks on Norfolk Island are open Monday through Friday from 09.00-16.00. There is a Commonwealth Bank at Burnt Pine and a Westpac Bank with no ATM.
What monetary currency is in use on Norfolk Island?
The Australian Dollar is the official currency of Norfolk Island.
Can I take travellers cheques to Norfolk Island?
Yes, you may also like to bring some money in travellers cheques in Australian dollars. If lost or stolen these can be replaced fast.
Is there tax-free shopping available on Norfolk Island?
Norfolk Island has become one of the leading tax-free shopping destinations for Australians and New Zealanders. In fact, some visitors come to Norfolk just to shop. You'll find all the usual duty free items plus many extras i.e. shoes, clothes, figurines, dinnerware, giftware, collectables, sporting goods and toys. There are more than 70 tax-free shops, many of them specialising in a diverse range of quality merchandise which is not readily available in Australia or New Zealand. The shopping precinct is centrally located, so that you can stroll from one shop to another at your leisure.
Spirits are 20-50% cheaper than mainland prices and the Government-operated Liquor Bond Store supplies all liquor. A special concession for visitors entitles airline ticket holders to a once-only 30% discount off marked prices for a maximum of three litres of spirits.
What are shopping hours on Norfolk Island?
Usual shopping hours are 09.00-17.00. Some shops are closed all day Sundays, and on Wednesday and Saturday afternoons.
What is the tipping protocol?
Tipping is becoming more widespread especially in restaurants. Although you don't need to tip you may like to show appreciation for excellent service when eating out on your own or at the end of your tour to the Tour Director and Coach Captain.
What are the customs allowances on return to Australia from Norfolk Island?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free:
• Alcohol – 2.25 litres
• Cigarettes and Tobacco – 250 grams or 50 cigars
Other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
Australia's climate is characterised by its diversity, as temperature and precipitation differ from region to region and from season to season.
The Top End
The top end has just two seasons - tropical summer in November to March, and tropical winter in May to October. It's warm all year round, but summer is wetter and winter is dry. The crisp, clean air, warm dry days, low humidity and cool nights of Darwin's winter are perfect for outdoors adventures and touring.
The Red Centre
As you'd expect of a desert environment, Alice Springs and Uluru are mostly dry, with brilliant blue skies year round. Average annual rainfall is 286 millimetres (less than a can of soft drink). From October to March you'll need sunscreen and a hat, and for the cooler season (May to September) take extra clothing for cold mornings. Winter nights range from balmy through to cold. Autumn and spring will give you sunny days with cloudless skies and crisp, cool nights. Summer is the time when Central Australia is at its most vivid, with hot days and balmy nights. December to February are the hottest months - usually more than 35°C.
Broome
Broome's climate is warm sunny days, balmy nights and spectacular storms during the tropical summer. It's a city with just two seasons. The 'cooler' months of April to October bring rainless, balmy days, while November to March bask in higher temperatures and monsoonal rains. Average cool season temperatures reach about 30°C in the day and a low of 15°C at night, whilst warm season highs are 33°C and 26°C at night.
Perth
With its Mediterranean climate, Perth averages eight hours of sunshine a day, year round. It has four seasons, with average temperatures of around 30°C in summer and around 18°C in winter. January to March are usually the hottest months, with temperatures sometimes rising to 40°C at this time, however the heat is dry and the 'Fremantle Doctor' - a refreshing south-westerly ocean breeze - can be relied upon to bring mid-afternoon relief.
Tasmania
Tasmania’s weather is unpredictable. Though summer temperatures average a comfortable 20°C, it can unexpectedly snow in December. In winter and autumn average temperatures are 12°C. Spring is warm, but bring extra clothing for the evenings. Tasmania's summer days are wonderfully long - at midsummer, daylight lasts more than 15 hours. Rainfall varies dramatically between East and West coasts. Hobart is the nation’s second driest capital city with an annual rainfall of approx 626mm, while the West coast has an annual rainfall of approx 2,400mm.
Norfolk Island
Norfolk Island's weather is sub-tropical with lovely summer days ranging from 24°- 29°C and nights from 19°-21°C. Mid-winter days are idyllic with temperatures ranging from 12°C at night to 19°-21°C during the day. There is always a breeze and no wet or dry season.
FOOD & DRINK
Is the water safe to drink?
The tap water throughout Australia and Norfolk Island is generally safe to drink. Due to the outback heat and humidity, we highly recommend that you drink 2-3 litres of water a day. Bottledwater is available from all hotels and stops.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated.
SAFETY
Are pickpockets prevalent?
Crowded tourist sites are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What do I do if my passport is lost or stolen whilst I am on Norfolk Island?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport.
Before Your Tour
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
What visas do I require?
It is the sole responsibility of each passenger to have the necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website. You do not require a visa to enter New Zealand when you are travelling on an Australian passport.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check especially carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger, however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Are there any luggage restrictions on tour?
The Australian and New Zealand Governments have enhanced security measures to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for people who are flying to and from Australia. Details of these restrictions and requirements can be found on the Australian Department of Infrastructure and Transport’s website. or the New Zealand Government’s Aviation Security Service website. For information regarding carry on restrictions for other countries, please contact the relevant government agencies.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry onboard the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage. Information on luggage safety is available from The Australian Civil Aviation Safety Authority website.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
Due to changeable weather conditions, packing for your New Zealand tour requires a certain amount of flexibility. It may be warmer or cooler than normal and you may be travelling through different climates so dressing in layers is highly recommended for versatility and travelling light is recommended.
• Casual sportswear for daytime that can be mixed/matched/layered
• Jumper/warm jacket/gloves/hat/scarf
• Swimwear
• Comfortable walking shoes with rubber soles for good grip
• Sunglasses and sun hat
What else do I need to pack?
The following list may be useful when packing for your trip:
• Airline tickets and passport (plus a photocopy and extra passport photos)
• Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
• Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
• Spare memory card for your digital camera or film in clear plastic containers
• Only those keys needed on return
• Personal medication and prescriptions, extra glasses/contacts and prescriptions
• Sunscreen, lip balm and insect repellent
• Pocket calculator, address book, journal and pens
• Tissues and anti-bacterial hand wipes or hand sanitiser
• Raincoat or umbrella
• Plastic bags for dirty laundry, washing powder and elastic clothesline
• Travel alarm clock, earplugs and sleep mask
• Adaptor plugs, mobile phone charger, battery charger
Should I provide Scenic Tours with my health and fitness details prior to travelling?
We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
Can I take prescription medication into New Zealand?
Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
Are there any health risks that I should be aware of?
Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhoea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.
Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneezes. It is recommended that passengers carry an anti-bacterial hand sanitiser, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day.
Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Australia, however a side effect can be drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.
What vaccinations do I require?
Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination.
What sort of first aid and medical items should I bring with me?
It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
Will my special requirements be met throughout the tour?
Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic Tours. We strongly advise that you reconfirm your meal requests with the Scenic Tour Director upon joining your tour.
What books can I read in preparation for this tour?
There are many wonderful books to choose from and we highly recommend:
• The Penguin History of New Zealand - Michael Kay
• A Short History of New Zealand - Gordon McLauchlan
• The Whale Rider - Witi Ihimaera
• Once Were Warriors - Alan Duff
• Making Peoples: A History of the New Zealanders, from Polynesian Settlement to the End of the Nineteenth Century - James Belich
• Maori: Art and Culture - Doro Starzecka
• The Maori of New Zealand - Steve Theunissen
• Land of the Long White Cloud: Maori Myths, Tales and Legends - Kiri Te Kanawa
• This Is New Zealand - David Wall
• Lord of the Ring Location Guidebook - Ian Brodie
• The Story of New Zealand - Bassett/Sinclair/Stenson
• Guide to New Zealand - Readers Digest
On Your Tour
What time can I check in to my hotels?
If your flight arrives before noon (usually 14.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We do our best to prevent this from happening. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas.
Are laundry facilities available?
Most hotels we stay at have coin-operated washing machines and dryers. Most machines take $2 coins. Laundry powder is available from most receptions.
What seat will I have on the coaches?
To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all our coaches. It works on a scatter system where you are rotated around the coach by numbers.
Do I need to bring electrical adaptor plugs?
New Zealand’s electricity current is 230/240 volts (50 hertz) therefore passengers from Australia will not need to use an adaptor.
What monetary currency is in use in New Zealand?
New Zealand's currency is the New Zealand dollar.
• Notes: $5, $10, $20, $50 and $100
• Coins: 5, 10, 20 and 50 cents, $1 and $2
How much foreign money should I bring with me?
Before you leave on your trip, it is important to try and obtain a small amount of cash in New Zealand dollars for your immediate use on day one of your tour and for use at the airports during transit. Foreign currency can be purchased before you leave at major banks and international airports.
Are all credit cards accepted on all legs of the tour?
Most international credit cards are accepted locally. Before travelling, check that your credit cards are valid for at least 30 days after the completion of the tour. Please note some banks and institutions require you to advise them that you will be using your credit card overseas.
Please note: not all debit cards will work in New Zealand please check with your financial institution before departure.
Are ATMs readily available?
Yes, ATMs are commonly are found in the large cities and even in some small towns. The machines operate just as they do here. Simply withdraw money as you would at home. Of course, in New Zealand the money will be dispensed as NZD, but when you return home, your bank will have converted the NZD into Australian dollars. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number.
Can I take travellers cheques or pre-paid travel money cards?
Yes, you can take both and we recommend that you take AUD travellers cheques.
What are banking hours?
Banks in New Zealand are open Monday through Friday from 09.30-16.30.
What is the tipping protocol?
Tipping is not common practice in New Zealand but is becoming more and more widespread especially in restaurants. Although you don't need to tip, you may like to show appreciation for excellent service received when dining on your own.
What are the customs allowances on return to Australia?
Apart from personal effects, returning travellers over 18 years of age are allowed to bring into Australia the following goods duty free:
• Alcohol – 2.25 litres
• Cigarettes and Tobacco – 250 grams or 50 cigars
Other articles up to a total combined value of AUD$900 are free of duty and tax, but goods in excess of this may attract both.
What are shopping hours?
Most shops and businesses are open 09.00-17.00, Monday to Friday, as a minimum. Many stores also open Saturdays and some open on Sundays.
What type of souvenirs can I buy?
New Zealand offers a huge variety of shopping from arts and craft markets, galleries and museum shops to exclusive designer stores. For traditional New Zealand souvenirs look for examples of Maori carvings in wood, bone and pounamu (greenstone or jade); and jewellery and ornaments made from the iridescent paua shell (abalone). New Zealand potters are recognised as among the world’s finest and today many artisans are also working in stone, wood, glass and metals. The country's vast wool industry makes it possible to find wonderful hand knitted wool sweaters, beautiful wall hangings, homespun yarns and top-quality sheepskins. Alongside top international fashion in boutique stores in the main city areas, you will also find New Zealand's own award-winning fashion labels.
What is the climate like in New Zealand?
New Zealand has a largely temperate climate. While the far north has sub-tropical weather during summer and inland alpine areas of the South Island can be as cold as minus 10°C in winter; most of the country lies close to the coast, which means mild temperatures, moderate rainfall, and abundant sunshine.
New Zealand’s summer months are December to February, bringing warm temperatures and sunshine with long and sunny days and mild nights.
March to May are New Zealand’s autumn months. While temperatures are a little cooler than summer, the weather can be excellent, and it is possible to swim in some places on the North Island until April while the South Island can experience snow and showers.
New Zealand’s winter months of June to August bring colder weather to much of the country, and more rain to most areas in the North Island. Mountain ranges in both islands become snow-covered, providing beautiful vistas. While the South Island has cooler winter temperatures, some areas of the island experience little rainfall in winter, so this is an excellent time to visit glaciers, mountains, and other areas of scenic beauty.
Spring lasts from September to November and New Zealand’s spring weather can range from cold and frosty to warm and hot.
What temperatures can I expect?
How do I make telephone calls back to Australia?
The international telephone services are generally of excellent standard. It is important to remember that telephone calls from some hotels are surcharged. If you decide to make a direct call to Australia, dial the international access code 00 followed by the country code 61 (Australia), the area code (without the 0) and your phone number. Public telephones are available throughout New Zealand. Most public phones take cards purchased from bookstalls and newsagents, with a minimum value of NZ$2. Some public phones also accept credit cards, but very few accept coins.
Please note: mobile phone coverage in some parts of New Zealand is limited due to the remote areas we will be travelling.
What are the time zone differences?
New Zealand is 2 hours ahead of Australian Eastern time, however please use this as a guideline only, as daylight saving changes will alter respective time variances.
What languages are spoken?
Both English and Maori are the official languages of New Zealand. An attempt by a visitor to use Maori greetings will almost certainly elicit a delighted response from Maori New Zealanders.
Food & Drink
Is the water safe to drink?
New Zealand cities and towns have excellent water supplies and in all cases tap water is fresh and safe to drink.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.
Safety
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to. These change quite regularly and can be found through the Department of Foreign Affairs Travel Advisory website. Scenic Tours can accept no responsibility for the actions of terrorism, etc in certain locations.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home. While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What do I do if my passport is lost or stolen?
Your passport is a valuable document that is attractive to criminals who may try to use your identity to commit crimes. It should always be kept in a safe place. You are required by Australian law to report a lost or stolen passport. If your passport is lost or stolen overseas, report it online or contact the nearest Australian Embassy, High Commission or Consulate as soon as possible.
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